Customer reviews from otterbox.com
OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Average customer rating
3.1
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
24
4 Stars
9
3 Stars
8
2 Stars
8
1 Star
22
60%of customers recommend this product.
(
32 out of
53)
Customer Reviews for OtterBox - Samsung Galaxy S23 Ultra Symmetry Series Case - Black
Posted by: Faithful otterboxer
Verified Purchase:Yes
After having the Otterbox invinsible...with rubber outer case that doesn't slide all over including out of your hands, this one pales in comparison. But not too bad
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Mixed reviews
on January 25, 2024
Posted by: Pmicek
Great drop protection. However, the clear plastic turning yellow after 6 months
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 26, 2024
Hello! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Bad Investment
on January 12, 2024
Posted by: Cloudyday
My brand new phone screen broke with this case protector"
Don't buy it, even thought is ottorbox it doesn't cover the edges so if it falls 80 percent change it may break. I saw many reviews saying the same, but did wanted to listen to the recommendations from other users. So sad.
Don't buy it, even thought is ottorbox it doesn't cover the edges so if it falls 80 percent change it may break. I saw many reviews saying the same, but did wanted to listen to the recommendations from other users. So sad.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
YOUR SCREEN WILL CRACK!
on December 1, 2023
Posted by: Mles
I seriously wish I had read reviews on this case before purchasing it for my brand new S23 Ultra. I have gotten the "commuter" case for all of my galaxy phones over the last 10 years. This time was a mistake. YOUR SCREEN WILL CRACK! This is because it turns loose and flimsy after a month of having it on your phone. When I first put it on, it snapped on and was snug. A month later, it's loose, it won't stay on the corners and it has turned yellow. I wanted to cry when I went to set my phone down on the counter and the top half of my phone came right out of the case and shattered my screen!!!!! The slight raised edge is supposed to keep the phone screen raised from surfaces, but the case becomes loose and doesnt stay snug, so that protection goes out the window! Unacceptable. Do not buy. MY review is the same as many others. Hopefully I help save someone's phone. I am so upset.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 1, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Otterbox symmetry for Samsung s23 ultra and broke
on November 25, 2023
Posted by: Concord NH
I have the purple case and after 3 months it was so lose,my phone fell out and crashed the glass. I went to see if I could get an Samsung Galaxy s23 ultra . I bought the Otto symmetry however I couldn't get a new one because of the cost. I was so happy before.
Response from otterbox.comBy Customer Service, November 27, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Buttons are located wrong
on November 24, 2023
Posted by: BillM
Otterbox is the only case I will trust to protect my phone. I have been using their cases for years and each year they get better. The Defender series is the ultimate protection. I wanted to have a more pocket friendly case so I purchased the Symmetry. Great fit and protection but the buttons are very difficult to press. The buttons are stiff because they are located wrong. The button are located perfectly for a S22 Ultra which is why they are hard to press on the S23 Ultra.
Response from otterbox.comBy Customer Service, November 28, 2023
Hello, Bill! We are so sorry to hear that you are experiencing an issue specific to the buttons on your case. lease give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Customer Rating
1
Clear Cases Turn Brown
on November 23, 2023
Posted by: muehlhans
I have the clear and clear with sparkles for the Samsung S23 Ultra. Both cases less than 6 months old. Both have turned brown. It says on the box that the cases stay clear.
Response from otterbox.comBy Customer Service, November 24, 2023
Hello! We apologize you have experienced discoloration with both of your Symmetry Clear Series cases for your S23 Ultra device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Just dont...
on November 23, 2023
Posted by: Norma
my phone cracked while having this case on my phone.... it also turned yellow and the corner of the case is not attached anymore so I can lift up and down like a flap. When I first ordered my phone case it came in has a replacement order which I was buying a new case not a replacement so the case came in warped.. it took about a month to make it right...
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 24, 2023
Hello, Norma! We are most happy to get you a warranty replacement case and we apologize that you experienced a discoloration issue with the case. It sounds like you may have already utilized our amazing warranty and have remedied the situation with the case, but if there is still something we may assist with in relation to the case itself, please give our Customer Service Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com