Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
very impressed !
on November 8, 2020
Posted by: Anonymous
Gender:Male
absolutely love the size and the sound quality, especially the eq mode is a great feature.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Right earbud connects but can barely hear
on November 8, 2020
Posted by: Mcabello44
Gender:Male
My right ear bud connect but the volume is so low it’s as if I only have the left connected. I am able to use the controls on the right so I know it’s connected. I just got them last week and will be returning them.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, November 24, 2020
Hey there!
Before you return give this troubleshooting process a try and contact our customer support team. They are happy to assist you in getting your earbuds to work!
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Remove both earbuds from the case. One should blink blue and white, the other a solid white.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
Before you return give this troubleshooting process a try and contact our customer support team. They are happy to assist you in getting your earbuds to work!
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Remove both earbuds from the case. One should blink blue and white, the other a solid white.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Broke after 3 months
on November 7, 2020
Posted by: Anonymous
Gender:Male
I've had these earbuds since July, and now the left one does not work at all. They are connected because you can still toggle the volume with the earbud, but no sound comes out of it at all. I am very disappointed, hopefully though jlab will send me a replacement. Its very weird since I really only use the right one, but when I tried using both of them, the left one breaks >:(
Other than that, the maximum volume is subpar, but it gets the job done, the fit in my ears is good but I have regular sized ears.
Response from jlabaudio.comBy JLab Audio, JLab Audio, November 24, 2020
Hey Chris,
Please reach out to customer support! They are more than happy to help you and get you a new pair. We have a 2 year warranty on all bluetooth products.
-JLab Audio
Please reach out to customer support! They are more than happy to help you and get you a new pair. We have a 2 year warranty on all bluetooth products.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Do not get these
on November 5, 2020
Posted by: Drew543
Gender:Male
I bought these a week ago and they don’t stay in my ears at all. They are such poor quality, and cheap. In my short time of having these the right earbud already doesn’t work. These should not be put on the market and should be recalled. They are not worth $5. Spend more money on more quality earbuds.
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Well they lasted awhile
on November 5, 2020
Posted by: pigE5
Gender:Male
Had them for a few mouths but one ear has just stopped working tried rebooting and charging but it won't turn back on the charger chase isn't even displaying that's it on
I would recommend this to a friend!
Response from jlabaudio.comBy JLab Audio, Customer Support, November 6, 2020
Hi there, we are extremely sorry about this. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Really good for $30
on November 5, 2020
Posted by: Anonymous
Gender:Male
They are really good. They fit into my ear well, very good battery, and sound pretty good for only $30. They do make a very quiet buzzing noise when charging and I wish there was a lid on the case, but those things don’t matter to most people. Overall, I would recommend these to pretty much anyone.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great earbuds!
on November 4, 2020
Posted by: West
Gender:Female
These are the best earbuds available for under 50$.
The touch controls are consistent, and the sound quality couldn't get any better.
I highly recommend these earbuds to anyone wanting a sturdy, high-quality pair of wireless earbuds.
You will not be disappointed with this product.
The touch controls are consistent, and the sound quality couldn't get any better.
I highly recommend these earbuds to anyone wanting a sturdy, high-quality pair of wireless earbuds.
You will not be disappointed with this product.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Fun bright color!
on November 4, 2020
Posted by: Mommyoftwogirls
[This review was collected as part of a promotion.] Great fun color! easy to charge and use. They do get a bit of static occasionally, but not enough that I really noticed. Fit well in both adult women and adult men ears. The color made them easy to find and not lose after taking them out.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com