Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
3
..
on December 20, 2020
Posted by: Castro12
Gender:Male
I have some jlab go air headphones and one of my headphones the one on the right side stopped hearing and does not turn on all of a sudden, it happened that I need help, what could it be?
I would recommend this to a friend!
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 31, 2020
You can try resetting them following the instructions form the quick start guide. Otherwise, we have a 2 year warranty on all bluetooth products and could send you a replacement by following our warranty instructions when you reach out here: support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Worked great... for 2 months
on December 18, 2020
Posted by: Publicservant
Gender:Male
I bought these earbuds 2 months ago and the right bud is dead. Won’t charge at all. Left side works fine but no response from the right one.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 22, 2020
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Go Air True Wireless
on December 18, 2020
Posted by: Ashy
Gender:Male
Headphones started off great, then weeks later they’re having trouble even staying connected to my phone always skipping or even staying on the bluetooth when the phone is literally within the distance that it should be. Would recommend still, but this connecting issue needs a solution!
I would recommend this to a friend!
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 22, 2020
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Exceptional sound; stays in place beautifully!
on December 17, 2020
Posted by: jennjenn1010
Gender:Female
I bought these to wear while beach walking; they sound terrific and feel great! The carrying case is awesome; especially the built in charging cord!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features
on December 16, 2020
Posted by: Random
Gender:Male
I am happy I did purchase these item for my son, he liked it
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
NEED HELP
on December 14, 2020
Posted by: DeeBeeSee
Gender:Male
I bought this in the start of the quarentine and now my right bud has like 1 of 500 the sound as the left. What to do
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 18, 2020
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
S Tier Earbuds
on December 14, 2020
Posted by: Jwill0219
Gender:Male
These earbuds are top of the line. I even bought another pair of earbuds to compare if they were better and the Jlab Go Airs were clearly much better. The bass, the sound, the battery life, all incredible. Only complaint would be the earbud tends to creep its way out of my ear sometimes when using them for long periods of time but other than that, definitely recommend purchasing. Will he looking to get the “airpod” looking version but man are the ones i have amazing
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Its ok, but not the best
on December 10, 2020
Posted by: shab47
When I use these earbuds the pitch changes for no reason and the charging station does not keep the earbuds off. They are ok for what they are
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 18, 2020
We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Written by a customer while visiting jlabaudio.com