Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
3
Good for the price
on December 28, 2020
Posted by: pepper
Gender:Female
Bought these over the summer and the sound is good and connectivity is easy. a little too easy. even when the buds are in the case they constantly connect to my phone or nearby device and wears out the battery. sometimes I will be on a call and I think that the call is a disconnected or bad connection only to see that the Bluetooth device has connected even if they are sitting on the desk or in my backpack and not lifted from their charging case. can be very irritating when not trying to be with the earbuds or trying to conserve the battery for usage at another time.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 13, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great size, and I love that the cord is attached
on December 28, 2020
Posted by: Madmax
Gender:Female
I bought this to replace another pair for wireless buds that hurt my ears. They are small and comfortable, and the sound is really good. I love that the charging cord is attached to the case, so I don't have another cord in my junk drawer that I need to remember.
For the price, they are great!
For the price, they are great!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Absolutely Love Go Air Earbuds!!
on December 27, 2020
Posted by: CMClark2015
Gender:Female
My son received a set of navy blue GO AIR earbuds for Christmas from his Godmother. They are fantastic! Great sound, long use battery, and seems to hold up the the rigors that a 9yr old can put electronics through. Very easy to pair and use. Was so impressed, that my husband bought me a black pair! Thanks Jlab for a great product at an awesome price! Truly impressed!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
one earbud does not work or turn on
on December 27, 2020
Posted by: Anonymous
Gender:Male
I received this pair as a christmas present. I can not judge yet on the quality of sound as it they are cleary faulty and one ear bud only works. Not impressed with the quality control.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 13, 2021
Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
4
These earbuds have been pretty good so far
on December 27, 2020
Posted by: aname
Like stated in the title they are pretty good. My only issue is that they will temporarily disconnect after 10% of the battery gets used.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Only one earbud playing audio
on December 25, 2020
Posted by: TsukkiSimp
Gender:Female
When I opened the earbuds and took them out of the case rather than one having a solid white light while one starts blinking to connect like the instruction video said it would both of my earbuds started blinking and they both showed up as two separate things when I went to pair them to my phone, I thought nothing of it and just connected them both but now only one earbud is playing audio and which one it is changes depending on which one I paired first. I need help because I don’t know what’s going one
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 30, 2020
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
3
One set for Christmas works the other set a no go
on December 25, 2020
Posted by: Korupshun
Have one pair works great, the other pair no lights at. Charging case is blinking red and has been for several hours now. Moved the case to new location just in case something was fault but no instructions on what to do if anything so I guess I'm at a 50/50. The pair that works is great so far
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, December 30, 2020
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
AWESOME
on December 25, 2020
Posted by: Yeetgod22
Gender:Male
I bought these last year and they are awesome would recommend
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com