Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Great Features
on January 1, 2021
Posted by: Sherell369
Gender:Female
I purchased these for Christmas for my son. He loved the small design and the charging station. And they arrived just in time to put under the tree. Thank you so much and Happy Holidays!!!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Only one problem
on January 1, 2021
Posted by: Viv.Merveille
These are a GREAT pair of Bluetooth earbuds, especially for the price. I love that the charger is apart of the case so I don’t have to keep something extra with me. The only problem I’ve noticed is Y DONT THEY CLOSE TO COVER THE BUDS!?!? I lose the buds ALL THE TIME but luckily at such a low price I’m able to just go to Walmart and get new ones.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Sounds good but connection keeps dropping
on January 1, 2021
Posted by: WibbleWobble
Gender:Male
Despite the poor rating these are good headphones. They sound good and clear (and should get better once they have burnt in which is about 40 hours of use) , fit well and though the controls are a bit fiddly, you get used to that. The big problem for me is that the Bluetooth randomly drops and reconnects even if just sitting down It did this 5 or 6 times in an hour and its very irritating. I've reset the Bluetooth on my phone but this has made little difference. Shame as they seem like good sounding and well made headphones. (The charging cable though is ridiculously short). I like them but have reservations in recommending them. Maybe for the price paid my expectations are too high but if they stayed connected they'd be an excellent buy.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 13, 2021
Hey there, if this issue keeps happening hit us up and we can look into getting you a replacement pair under warranty. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Amazing Earbuds for the price!
on December 31, 2020
Posted by: That_fordexplorer
Gender:Male
I bought this item back in 2020 of April and they are still with me! These earbuds sound quality is amazing. I use these everyday and the battery lasts very long. They feel good in the ear and they are surprisingly small
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Jlabs earbuds
on December 30, 2020
Posted by: Michael2389
Gender:Male
I got some for Christmas and they are awesome I would recommend them to people they have great base
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Sound won't come from left side
on December 30, 2020
Posted by: Jayden34
Gender:Male
I just got these a few days ago for Christmas and audio doesn't play through the left side. I've already tried pairing them again but that doesn't seem to fix it.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 13, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Got these 4 days ago left earbud stopped working
on December 29, 2020
Posted by: tjg2020
My son was very proud to give these Air Sport earbuds to be as a Christmas gift. I used them to run twice and the left earbud doesn't work. I have tried the Troubleshooting recommendation in the Quick Start Guide (forget device on bluetooth. Tap each 4 times and wait for solid blue light, etd)- the left earbud only blinks blue. When it is out of the case there is no light at all. I tried holding the button 15 seconds on each and there is just never a light on the left earbud. I am so disappointed.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 13, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Nice fit
on December 29, 2020
Posted by: Anonymous
Gender:Male
Well day one of wearing half a day at work and wasn't too bad at all lasted all afternoon and was pretty impressed with the sound quality. It would be nice if the volume was controlled by a turn iknob instead of a tap for each ear
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com