Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
2
Right earbud won’t work
on January 19, 2021
Posted by: Raiyner007
Gender:Male
My right earbud speaker doesn’t work. The touch screen for both work but it won’t make sound. I tried resetting them to sync them again but the right one still didn’t work.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 22, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Convenient Product!
on January 19, 2021
Posted by: becky11196
Gender:Female
[This review was collected as part of a promotion.] These wireless earbuds and very convenient to have! I can go across the house and still hear my class or any other thing I am listening to. They connect fast and east, I have not been prompted but only once to connect them. I give only 4 stars because they are a bit touchy if you want to turn the volume up and down by using the earbuds so I recommend turning the volume up and down on your computer or phone manually. Great product! Great value and they will last!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Terrible
on January 18, 2021
Posted by: Tbird
Gender:Female
I bought these less than 3 weeks ago and they won’t do anything. They are charged and I get nothing but a white light on both buds. I have tried to troubleshoot them for about 4 hours and still can’t get them to work. I can’t get them to respond to anything including voice.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 22, 2021
Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great choice
on January 18, 2021
Posted by: WenWen
Gender:Female
I bought these at christmas time for myself and love them. Still trying to figure out the controls. But overall love them
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Absolute garbage
on January 17, 2021
Posted by: HonestReview
After ONE DAY the right earbud stopped working. wont charge, wont connect. Didn't turn off when docked into case. Seriously, ya get what ya pay for.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 22, 2021
Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Auto connect is a great feature to use
on January 15, 2021
Posted by: Niii
Gender:Male
I bought my two pairs directly from JLab after finding out about the earbuds from Amazon... I couldn’t believe especially the price point....this device punches above its weight....now I’m a big JLab fan and I live in England....I was blown away by the sound quality after my first encounter...better than the overpriced competition...and I mean I’ve tried most of the overpriced brands....wow
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
In call feedback make them unusable for calls
on January 14, 2021
Posted by: SirenKimmie
Gender:Female
I leave ear buds in a good part of the day so I can take calls and multitask. I was so excited to try a wireless solution. I loved being able to connect to my smartphone and smartwatch to listen to music or podcasts while walking. Unfortunately the first call I took was horrible. The sound of chopping in and out static made it impossible to hear. At first I blamed the caller, asking what the noise was on their end because I couldn't hold a conversation. The next call, same thing. I then realized, every little noise I make, whether it is moving a paper, repositioning in my seat, writing... there was a resulting delayed response noise. I do not know if it is some sort if noise canceling or what. And it can be heard on both sides. I had someone actually angrily hang up on me stating they could not concentrate on the conversation it was so distracting. And all the while I was trying to sit as still as possible, defeating the purpose of getting these in the first place. So bummed because I saw great reviews and REALLY wanted them to work. Any suggested solutions I will happily try.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, January 22, 2021
Hi, we're very sorry about this! Let's have you reach out so we can find a solution that fits your needs. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Excellent ear buds!!
on January 14, 2021
Posted by: Gorges36
Gender:Male
Recieved these earbuds as a gift and bought a second pair!!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com