Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
The best
on February 23, 2021
Posted by: Diaz
Gender:Male
The best AirPods can you buy! Excellent price and wonderful sound!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Buy something else
on February 23, 2021
Posted by: Boatdoc
Gender:Male
I bought these 2 weeks ago and the right earbud has no sound now. It controls the other earbud and everything else works fine. Tried re syncing to no avail. Poor quality. Spend a little more and buy a decent product.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, February 24, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
2
clountless errors
on February 23, 2021
Posted by: user585246
i got these a couple months ago and within the first month the charger stopped working and i got a new one sent to me. but now this charger is glitching. the earbuds try to connect to my phone while they are sitting in the charging port and then they’ll charge for a split second and try to connect again. so at night, unless i take them out of the charging port and hit “forget this device” on my phone, I will continue to hear the “hello, ready to pair” out of the headphones on my desk. It super annoying. i’m looking for a new brand of wireless headphones!
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, February 24, 2021
Hi, there might be a chance that your phone is the cause of the continuous connection. In terms of the charging-we want to dive deeper on this issue and help you out. Please reach out support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great sound but heavy
on February 22, 2021
Posted by: regularjo64
Gender:Female
This is actually my first pair of wireless earbuds. I chose these because of the soft rubber tips and because the description said they were smaller than their other models. I have very small ears and these are still a bit big for me and a little heavy. I have a hard time keeping them in securely. That being said the sound is great. I use them mostly for music videos and TikTok. Just wish they fit my little ears better.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Best than expected!
on February 19, 2021
Posted by: JLuis
Gender:Male
I bought this For Air True Wireless Earbuds, everything work as in a beautiful dream, take it out from case and both earbuds immediately connected with my Fossil smartwatch and with my Pixel phone 3aXL from this moment to right now my experience with the Jlabaudio's Earbuds has been perfect, when I walk with one of them hearing music from my watch without the phone not an issue has occurred, and when I hear radio from my phone with both Earbuds neither has interrupt my peace hearing my preferred music. Thanks Jlabaudio
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
BUY THEM
on February 19, 2021
Posted by: Coleman
Gender:Male
I purchased these a couple months ago, and honestly wasn't looking to spend a ton of money. Thank you to JLab for finding the middle ground with an incredible line of products. I'm a college student, athlete, musician, and they haven't failed me in terms of audio, durability, or convenience. They are discrete and don't fall out of your ear during workouts. The different audio selection (boosted bass, balanced, etc.) is nice to adjust depending on the noise levels around me. I've dropped them several times and honestly expected the wiring in them to go bad...but here I am. The mic is clear for meetings as well.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great purchase
on February 18, 2021
Posted by: PatyCa
Gender:Female
I bought Go air True wireless, and the sound it's great!.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not impressed
on February 17, 2021
Posted by: Stef
Gender:Female
Title isn't 100% I was impressed with fit and sound and battery life. However about a year after purchase, the right earbud simply stopped working. I tried all the steps to reset and repair, and still nothing. Unfortunately Its been several months since it stopped working and I do not have a receipt. So im stuck with unusable earbuds. I'd recommend if they lasted longer.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, JLab Audio, February 19, 2021
Hey there, if you order directly from JLab there's never any worry about receipts since we have order#s saved. We stand strongly behind our products and would like for you to reach out to our support team so we can make this right. -JLab
Written by a customer while visiting jlabaudio.com