Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
I Give Up - Won't buy again
on April 26, 2021
Posted by: FutureDoctorD
Gender:Female
I bought my first pair of these about a week ago. With in 48 hours I couldn't hear anything out of the left one. I thought maybe it was a bad pair. So I replaced that pair and now I can't hear anything out of the left earbud either. It connects and controls just doesn't give any sound. I'm exhausted and I'm not at all happy with this product. I've done all the pushing and syncing to no avail. I won't buy these or any other JLab products. I'm just disheartened.
Response from jlabaudio.comBy JLab , JLab , April 30, 2021
Hi there, to solve your issue please forget the device in your settings and repair. -JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Can be used independently
on April 22, 2021
Posted by: Bavarianbear
Gender:Male
These are the 2nd pair of JLab ear buds I have purchased. I thought I had lost my other ones. These were half the price so I didn't expect much....I was wrong. These are better suited for me then the other pair I have (I found my previous pair) These are able to be used by themselves. I can use the left one WITHOUT having to use the right one. I tend to only use one at a time due to needing to keep the 2nd ear free for work. The battery life on these also rocks. The only down side to this pair compared to my others pair is that this one isn't in a coffin type case. This one there is no lid and I have had an earbud come loose in my pocket.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
I can’t even put my phone in my pocket
on April 19, 2021
Posted by: WIGGLEKING
Gender:Male
I can’t even put my phone in my pocket, as soon as I do, the audio becomes choppy and I hear static.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab , JLab , April 23, 2021
Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
4
It's great! But...
on April 18, 2021
Posted by: Lando
Gender:Male
I got these the other day, and they worked like a charm, but something happened to the right earbud. I'm not sure what, but it just seems to be broken. It was working the day I got it, but afterwards, it won't light up, not even in the case. I've tried the manual reset and everything. I'm not sure what the issue is, and hopefully I'm not the only one. But regardless, these are a wonderful pair of earbuds.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Sturdy Build Quality
on April 16, 2021
Posted by: Nick D.
Today I dropped my charging case on a hotel balcony and my left earbud fell eight stories down to a roof top. After about an hour of a maintenance worker looking around he found my earbud.When I go it back not only did it look perfect but amazingly it worked perfectly. Great job JLab⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
These suck
on April 16, 2021
Posted by: Billiesamm
Gender:Female
Sorry for the title but these were a waste of money I'm glad I found my other jlab headphone I kept losing... the sound quality sucks they are so much lower then any jlab I have and I'm just gonna give them to my daughter. Way to low for my hearing lol.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab , JLab , April 16, 2021
Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Go Air...
on April 16, 2021
Posted by: Gburg TN.
Gender:Male
I bought my earbuds Yesterday and I can't believe how many different commands with just a touch , or 3 ...!!! I Highly recommend the purchase of this product to All... I am getting a different style , In the near future ... Thanks Y'all.....
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Don't Recommend
on April 15, 2021
Posted by: Sampson07
Gender:Female
I bought mine off of amazon. They were nice at first but then I noticed that they don't always disconnect when you close the case. Along with the fact that they don't always charge in the container.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab , JLab , April 21, 2021
Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Written by a customer while visiting jlabaudio.com