Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
3
Like them....but....
on August 1, 2021
Posted by: Tazamerraz
Great sound. Easy to set up. They seem waterproof since more than once the have fallen out of my ears onto water. My only complaint is how easy they fall out of my ears. Thats my reason for only 3 stars. If they stayed in then I would give them 5++++++++
Response from jlabaudio.comBy JLab , JLab, August 4, 2021
Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
4
The best budget earphones I have ever used..
on July 28, 2021
Posted by: Shree
I have used these buds for a while now and there is just no going back to any other model. Excellent user experience. The best advice is just buy one of these and you will know how these buds seamlessly become a part of your life.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Nothing but the best!
on July 27, 2021
Posted by: FrancoM
Bought a pair for myself and fell in love with them. Now bought another pair for a colleague and was expecting them when I meet up with him the next day. Fedex either missed placed it or stolen it as it was considered delivered. I called the next day and reported it and was shipped out a new headset. Thank God for the ring camera on the door is my proof but a BIG thank you to the representative and JLab for the ease of a replacement!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great Sound Quality
on July 25, 2021
Posted by: trodarspe
I've only had my Wireless Earbuds for a few weeks and they have great quality with all types of music. The adjustable EQs make that a no brainer. I like the magnets in the charging case. They ensure the earbuds won't fall out and get lost (I tend to lose things). The only problem I have found is that, even with the smallest rubber ear thingies, the are a tight fit in my ear. I am constantly pushing them back into my ears. Great value too.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Amazing earbuds
on July 24, 2021
Posted by: sebman101
Amazing buds, great customer service too. I got these for free because my Neon Wireless headphones were defective and in warranty.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Strong magnets!
on July 23, 2021
Posted by: SaraAsh
Seems like a weird thing to be worried about, I know. But, I have had a lot of Bluetooth earbuds before that ended up either broken or lost a part because the magnets in the earbuds and the charging case were not strong enough. But these are the strongest I've actually ever came by. Especially for an open topped charging case. It's convenient and efficient. Nice job guys. Happy with your brand once again.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
great sound and great price
on July 21, 2021
Posted by: laffinboy
Gender:Male
the sound quality on these is really good and clarity on on call is great best pair I've owned yet
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not so good product
on July 20, 2021
Posted by: John62
Gender:Male
Bought GOair today. Same problem. Left side light blue inside the case, take it out and nothing... Reset them a few times and nothing works.
I would recommend this to a friend!
Response from jlabaudio.comBy JLab , JLab , July 20, 2021
Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Written by a customer while visiting jlabaudio.com