Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Perfect earbuds with great features!
on January 15, 2022
Posted by: CeeKay Jae
My family have been die-hard skullcandy supporters for years, however I bought these earbuds for our 3 older children for Christmas because they were less expensive and I'm so glad I did! They have a longer play time and much better sound quality...
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Backs product!
on January 13, 2022
Posted by: ghomes82
One pair stopped working while connecting to Bluetooth. The company did me a big solid and replaced them really fast, no hassles!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Incredible Earbuds
on January 10, 2022
Posted by: Kris42
I bought these just cause i needed new ones for school and they are absolutely amazing, its amazing that i've accidently put them in the washer on a full cycle twice and they come out perfectly fine. Hands down the best i have ever owned.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Bluetooth Failure
on January 9, 2022
Posted by: Dustin M.
I've been using these at the gym regularly for only about a month and the Bluetooth is failing. If I am moving AT ALL, the Bluetooth cuts out, even with both earbuds in and my phone in my hand. If I walk 10 ft away they completely disconnect from my phone. Should have just bout actual headphones instead of wasting my money. The only reason it got 2 stars from me is bc the sound is definitely acceptable as well as the charging speed.
Response from jlabaudio.comBy JLab, JLab, February 1, 2022
Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
5
As described, it works!
on January 7, 2022
Posted by: HughLloyd
Works as described, crisp sound! Battery life lasts as spec'd. Connects quickly.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great earbuds over all
on January 7, 2022
Posted by: KhanT
I have been using jlab for years and I am very happy with their products.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
The worst headphones
on January 2, 2022
Posted by: Moose21
I have bought two different styles of these earbuds and in about a month both or one headphone won't connect (yes I've done the troubleshooting), they keep falling out of my ears while I work, they won't turn off and charge, and have just been overall horrible with connection. I'm so disappointed with both styles that I've tried.
Response from jlabaudio.comBy JLab, JLab , February 1, 2022
Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support t
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Mixed Emotions
on January 1, 2022
Posted by: RBTEX
I saw another review that had this EXACT issue so it feels good to know I am not alone. My right earbud does not respond at all. It will blink blue in the case but shows no light or sound out of the case. Tried all troubleshooting and watched every stupid video. Nothing. HOWEVER,,, I got these as an exact replacement for a pair that were stolen and... I absolutely loved them. I wore them for no joke 10 hours per day 6 days per week while working. The sound is great and don't cost near the same as others. When they were stolen I immediately knew that I was getting them again. Unfortunately my previous ownership is in part the reason I can't return them to the retailer. As soon as I got them I marked them with a paint marker to identify right and left.
So TLDR review: Fantastic when they work. Not so much when they don't.
Written by a customer while visiting jlabaudio.com