Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
Absolutely terrible
on March 5, 2023
Posted by: Awfulearbudreviewer
Wont connect when you’re actually trying to connect them, if you do connect them you’re likely to have only 1/2 of the earbuds connected. They connect most effectively when they’re in their case, with that case being all the way in my car. Spend more money on a better set, probably from a company other than JLab
Response from jlabaudio.comBy Trevor, CS, March 14, 2023
We're bummed to hear that you are having this issue. Please send us an email (support@jlab.com) and we can attempt to troubleshoot this for you.
Thanks,
JLab Customer Support Team
Thanks,
JLab Customer Support Team
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Premium Sound Quality
on March 4, 2023
Posted by: Philly
These JLab earbuds are so convenient to carry with you everywhere and anytime. Especially since the case itself is the charger for the earbuds. One of my favorite features about these are the long lasting battery capacity. And can't forget the 3 different Equalizer to listen from. Thank you JLab. Happy Customer (:
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Alright, but touch features are terrible
on February 23, 2023
Posted by: ws04
I've been purchasing stuff from JLab for a long time now and usually they absolutely knock it out of the park.
These earbuds sound great and are generally pretty nice.
However, the only thing that kills the review and my rating is how terrible the touch features are to use.
Pick up the headphones and accidentally touch the touch sensor for too long? Track moves forward or backward, depending on which earbud you're holding.
Try to double tap the right earbud to start or stop your music? You tapped too slow, now the music is louder, maybe even by two levels.
You try to adjust the volume by tapping once? Haha, you didn't tap hard enough, no volume change for you.
Everything else is excellent, as I've come to expect from these products. The only thing that absolutely kills my user experience is the touch features. Honestly would've probably been a 6 star review if they just didn't have touch capability.
Sorry for the harsh words, but it's just how I feel.
These earbuds sound great and are generally pretty nice.
However, the only thing that kills the review and my rating is how terrible the touch features are to use.
Pick up the headphones and accidentally touch the touch sensor for too long? Track moves forward or backward, depending on which earbud you're holding.
Try to double tap the right earbud to start or stop your music? You tapped too slow, now the music is louder, maybe even by two levels.
You try to adjust the volume by tapping once? Haha, you didn't tap hard enough, no volume change for you.
Everything else is excellent, as I've come to expect from these products. The only thing that absolutely kills my user experience is the touch features. Honestly would've probably been a 6 star review if they just didn't have touch capability.
Sorry for the harsh words, but it's just how I feel.
Response from jlabaudio.comBy Steve, customer support, March 28, 2023
Thanks for taking the time to leave a nice honest review of your experience. Touch sensors can take some getting used to. We would love to provide you with some tips/pointers that may help. When you have a sec, please reach out to us via support@jlab.com we look forward to hearing from you.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features.
on February 22, 2023
Posted by: hyybbjytdbj
I bought this a month ago and am so happy I did ...
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Insanely poor purchase.
on February 21, 2023
Posted by: DonnyT
If one ear bud is what you want then buy these. I used them twice and the right ear bud hasn’t worked since. First time and the last time.
Response from jlabaudio.comBy Trevor, CS, March 14, 2023
Hi Donny,
We're bummed to hear that one earbud went out on you, luckily we've got your back with a 2 yr manufacturers warranty. Please send us an email (support@jlab.com) and we can discuss getting those replaced for you.
Thanks,
JLab Customer Support Team
We're bummed to hear that one earbud went out on you, luckily we've got your back with a 2 yr manufacturers warranty. Please send us an email (support@jlab.com) and we can discuss getting those replaced for you.
Thanks,
JLab Customer Support Team
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great earbuds especially for the price!
on February 17, 2023
Posted by: SaraiRayne
I have had these for over a year now, and they've survived everything. I even put them with the case in the wash and they STILL work. They have some issues after that but they literally got submerged in soapy water and sand. Would definitely recommend. I just left these ones at work so I ordered a set of the j lab go air pops. If nothing happened to the ones at work I'm thinking about making these my work ones and the new ones my home ones.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Valentine's special
on February 16, 2023
Posted by: Dave68
I bought 2 for the price of 1. My girlfriend and I both love these buds. No separate cord for charging, it's built right in the charger. Awesome idea. Great sound and not bulky. I bought directly from JLAB, was offered a free gift also after my purchase and registering on their website.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great sound for your $
on February 11, 2023
Posted by: PinkieDee
Love JLab and these earbuds!!! The sound is amazing and the fit is perfect!!
Written by a customer while visiting jlabaudio.com