Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
Terrible experience
on April 9, 2023
Posted by: Spennysmom
Easter bunny brought these for my 9 year old. He opened them they worked fine for 20 minutes. He plugged them in to charge them and now the left one won’t connect. Have been trouble shooting for hours and they WILL NOT CONNECT. Thought it was a great option for him for the price point but really disappointed.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
One does not turn on
on April 7, 2023
Posted by: Airbud
Just purchased these and one ear bud will not turn on straight out of the box. Can’t return it to the store due to hygiene reasons. Nice that there’s a warranty but it’s honesty a big hassle to have to pay to send them back. Not impressed at all.
Response from jlabaudio.comBy Steve, customer support, April 10, 2023
We are so very sorry to hear that : ( Our sincere apologies for the early troubles. We will most certainly get those replaced for you under your two year warranty. There will be no cost on your end. Please check your email inbox for instructions to get your new set. We will have you up and running in no time. We may also be reached via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Earbugs
on March 16, 2023
Posted by: Tracey
These are the best earbuds but they are very hard to get the original, the over the ear, the best they have with a plug in cord attachment. I haven't been able to get another pair, yet.
Response from jlabaudio.comBy Steve, customer support, March 29, 2023
Thanks for the feedback : ) we'd love to hear a bit more. When you get a sec, please hit us up via support@jlab.com we look forward to hearing from you.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Poor battery life & frequently disconnects
on March 16, 2023
Posted by: Steevie
Poor battery life (definitely less than the advertised 20 hours). If I start using these when I leave the house in the morning at 10, they’re dead by the time I’m going to home at 6 even when not in constant use. They also disconnect and fail to pair, and on multiple occasions have randomly called people when connected to my phone. Also a little uncomfortable to wear.
Response from jlabaudio.comBy Steve, customer support, March 28, 2023
The go air have a playtime within the buds of 5 hours with 15 in the case equaling 20 hours total playtime without having to seek out a power source. We have a number of buds that will have a longer playtime. When you have a moment, please reach out to us via suppport@jlab.com so that we may provide you with some options. We look forward to hearing from you and getting you all set up.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
These are a must have!
on March 16, 2023
Posted by: J.anderson850
I bought my pair a couple weeks ago from target and they have not disappointed! Very crisp sound , easy touch controls and they charge fairly quick . They are comfortable and come with 3 different size rubber pieces .
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Accessories?
on March 12, 2023
Posted by: MichelleB
I like these but they do pop out of my ears for no reason. I see there is a strap with magnetic poles that you wear around your neck that will hold other brands with longer posts. How nice it would be to not have to search all over when one pops out, but find it immediately around my neck. Do you make such a thing?
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features
on March 9, 2023
Posted by: juniger
Im so glad i got these they bump as good as the airpods pros 10/10
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Buy Something Else
on March 6, 2023
Posted by: kk12345
Junk, don't waste your money. Bluetooth is so junk that it cut out every 10-15 seconds. It is usable.
Response from jlabaudio.comBy Trevor, CS, March 14, 2023
We're sorry to hear that you are running into this connectivity issue. Please send us and email (support@jlab.com) and we can try to troubleshoot this issue. If we can't get them reset, we can discuss what warranty replacement options might be possible.
Thanks,
JLab Customer Support Team
Thanks,
JLab Customer Support Team
Written by a customer while visiting jlabaudio.com