Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Long lasting and great quality for the price
on May 11, 2023
Posted by: green55
I bought a pair of GO air earbuds in 2021 because i needed a true wireless earbud for the gym. They were the cheapest in the case and I was pleasantly surprised to find that not only was the audio quality great, but the battery had a long life. These bad boys got me through my retail job for nearly two years before I lost them. The singular issue I had was one of the buds not disconnecting properly to charge but it was a rare occurrence. They sound great, are comfortable in the ears, compact enough to fit in my pocket, and I cannot recommend them enough.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Works great but can't turn off
on May 11, 2023
Posted by: Sloths100
I bought a few weeks ago and I've used them a few times, but I can't figure out how to turn them off. They are always connected to my phone even when it's not playing music, and it runs down my phone and the buds battery fast. Also, my left ear bud won't connect to my phone so I only have one working earbud. Which makes me sad
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Issues because of the lidless case
on May 3, 2023
Posted by: ballpad
The earbuds fit well and the sound was fine. I had multiple issues because of the case not having a lid. If my bag got bumped or they moved around in my bag they would decide to connect to my phone and start playing a podcast I was on or something. I would lose my place on a podcast and it would also run down the battery on the earbuds. Sometimes it wouldn't connect but would lose their charge and be dead when I went to use them again. I also lost one. I have since purchase a similar version but the case has a lid. The battery lasts super long on the newer ones and I don't have the issues of them accidentally connecting or falling out. If are packing your earbuds around with you I would not recommend these.
Response from jlabaudio.comBy steve, customer support, May 9, 2023
We've got some options for you. We definitely want to get you into a model that you'll love : ) when you get a sec, check your email, we've got some options for ya. We are always here to help via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not working
on April 19, 2023
Posted by: Johnny2277
One of the earbuds won’t connect or work no matter what I did.
Response from jlabaudio.comBy steve, customer support, April 21, 2023
We are so very sorry to hear that : ( our sincere apologies. Please check your email when you get a moment. We have sent fast, free, replacement instructions. We can always be reached via support@jlab.com if you are ever in need of assistance.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Sold! LOVE them!
on April 19, 2023
Posted by: Stella S.
Bought these Go Air True Wireless earbuds last November at Ross Dress for Less (got the navy blue ones). Was about to buy a different pair of earbuds that were slightly more pricey--and also looked cool--but something drew me to the JLab earbuds. Once I got home and charged them, I listened to music on my smartphone. WHOA! The sound quality on these wireless earbuds--superb! My favorite songs sound beyond awesome. Remastered songs/albums sound more vivid. I had a bit of difficulty with the button functions in regards of the number of taps to use for whatever function I wanted to do (gonna need to practice more). I like that these Go Air earbuds fit on my small ears without fear of either of them--or both--falling out. It's a relief that they stay put without me checking each ear every few seconds wondering if the earbuds are still there. I put these earbuds to the ultimate test back in January on a day off one Monday morning. I walked several blocks from the post office to a store (didn't want to wait an hour for the bus) as I listened to tunes on my phone. The earbuds stayed in my ears throughout the long walk and the playtime still kept going strong. It's rare for me to immediately love a certain brand, but I'm forever sold on JLab's products after that first listen. Excellent quality and variety, long-lasting playtime, reasonable prices for those who are budget minded, and can't go wrong with how much better everything sounds. No more cheap, tinny, ill-fitting earbuds for me! Glad I listened to my gut feeling back in November 2022.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features! Absolutely love it
on April 17, 2023
Posted by: Star1
I’ve had these for I’d say almost a year now and they work fantastic, until now the buds don’t seem to connect to its case and won’t disconnect. Any advice?
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Things are great
on April 15, 2023
Posted by: Edward9091
I’ve had my set for about 5 years I had left them out in the rain and then tonight I had left them in my pants pocket and they went through the washer and dryer and they are still working great
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Leeches to phone
on April 10, 2023
Posted by: Sh!tup
Would give it zero stars if I could. Connects when not in us so it is always low on battery. Has disappointed me too many times. Charged all night and when ready to go for a run => low battery 😡
Response from jlabaudio.comBy Steve, customer support, April 10, 2023
So very sorry to hear of the troubles with your go airs'. We will definitely get those replaced for you under warranty. Instructions have been sent to your email inbox to get those replaced for you quickly. We are also available via support@jlab.com
Written by a customer while visiting jlabaudio.com