Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
loved them
on June 28, 2023
Posted by: goohber1
loved them, they connected instantly to my Windows 11 pc
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Needs outside sound amplification.
on June 24, 2023
Posted by: Candymountain36
Week 3, great sound, infinite battery life,
Great variety of touch controls.
However they hear through function or be aware, is lacking in clear sound, it would be nice to have a slight bit of amplification for your outside surroundings.
Great variety of touch controls.
However they hear through function or be aware, is lacking in clear sound, it would be nice to have a slight bit of amplification for your outside surroundings.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Delivery issues
on June 18, 2023
Posted by: Alex18
Did not recieve producf, probably purchased from jlab 4 or 5 times, each time, there was an issue with delivery ( unsure on whose end , usps or jlab) , First pair lasted about 1 week before left bud stopped working, 4th pair, left one as well . Do like customer service though.
Response from jlabaudio.comBy steve, customer service, June 20, 2023
So very sorry to hear of the issues : ( our sincere apologies. An email thread has been opened just in case you need additional assistance. We are always here to help via support@jlab.com we'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Was good for a while
on June 14, 2023
Posted by: Illinois
Bought these about 6 months ago. Love them. Now, I can't get the right bud to work. I did the factory reset you prescribed (putting in case, unpairing from device, tap 7 times, repairing). Still, nothing from the right bud.
Response from jlabaudio.comBy steve, customer service, June 16, 2023
Ugghhh : ( so very sorry to hear that. Our apologies. We will most certainly get those replaced for you under our fast, free two year warranty. Instructions have been sent to your email. We'll have you back up and running in no time : )
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great Hearing
on June 12, 2023
Posted by: STIdazy
I love the product sound is the best...only thing missing is the earbud's silicon's where not part of the product as it was reflected in the box they are supposed to be part off
Written by a customer while visiting jlabaudio.com
Customer Rating
5
I am satisfied
on June 9, 2023
Posted by: Anonymous
These are better than the high priced earbuds that I owned before purchasing JLab.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Very satisfied
on June 3, 2023
Posted by: Cat58
This was a warranty replacement. Fulfilled quickly.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not too happy with them.
on May 20, 2023
Posted by: djldtl
I purchased about two months ago. They worked about a week into that time. Now I can get the right to connect but the left says "hello" "connected" then no sound.
Will not stay in my ears. Have used both sizes of buds and same.
Will not stay in my ears. Have used both sizes of buds and same.
Response from jlabaudio.comBy steve, customer service, May 22, 2023
So very sorry to hear of the troubles : ( A factory reset may solve the issue. Keep the earbuds in the charging case and forget “JLab GO Air” from your Bluetooth device settings. Quick tap 7x on one earbud in charging case. Earbud blinks blue 3 times.
Quick tap 7x on other earbud in charging case. Earbud blinks blue 3 times. Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device If the reset does not work, let us know via the email that was just sent to your inbox. We'll have you back up and running in no time.
Quick tap 7x on other earbud in charging case. Earbud blinks blue 3 times. Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device If the reset does not work, let us know via the email that was just sent to your inbox. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com