Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Replacement Earbuds
on July 27, 2023
Posted by: MandaPanda75
I received my earbuds as a gift and they just suddenly stopped working. I sent an email to find out what I could possibly try to get them to work and they off the bat ordered to replace them. Not having a receipt or proof of purchase wasn't an issue. I received my new pair within the week.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Best bang for your buck
on July 26, 2023
Posted by: Travis1
These are the best bang for your buck I have had these for 3 years and still no signs of them giving out
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Good for the Price
on July 26, 2023
Posted by: kaktuschick
These have great sound, but I do wish that there was a lid for the top and perhaps a type c charging port.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Don’t waste your money
on July 25, 2023
Posted by: Disgruntled purchaser
I purchased a pair of these earphones about a year ago. They are garbage. They will not charge anymore.
Response from jlabaudio.comBy steve, customer service, July 25, 2023
We are so very sorry to hear that your buds failed : ( You are covered under our two year warranty, and we're quick. Replacement instructions have been sent your way via email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Not great! Too much loss over Bluetooth
on July 18, 2023
Posted by: Ab-ye
Not the best! Bluetooth drops sound quality and the level is extremely low, this becomes more pronounced when outdoors or in the wellness center. I switched phones and hoped that it was my old phone, and that wasn't the case!
Sound is crisp so no complaints there but it's missing base and any depth so everything sounds bland.
I've been a longtime jlab user, but similarly priced buds are way better.
Response from jlabaudio.comBy steve, customer service, July 18, 2023
So very sorry to hear of your experience : ( We may have a few options for you. An email has been sent your way. We are always here to help via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Earbuds
on July 13, 2023
Posted by: Marlowe
I received these earbuds 2 years ago. They have worked very well up until now. I love them I hear all the instruments when I play music or watch my favorite movies when I travel.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
on July 10, 2023
Posted by: Keestone
I bought 5 pairs of these as Xmas gifts. My husband had never been able to pair both the buds. He finally gave them to me as mine did work and now I am trying to pair his and can’t do it. Very disappointed
Response from jlabaudio.comBy steve, customer service, July 11, 2023
We are so very sorry for the troubles. We will definitely get those replaced for you. Instructions have been sent your way via email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Pretty comfortable and great sound
on June 28, 2023
Posted by: karen0502
Really like these earbuds; read the manual to operate! I missed a few things on functionality.
Written by a customer while visiting jlabaudio.com