Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Amazing!
on May 19, 2020
Posted by: Katinamm
Gender:Female
I have bought and returned 4 different sets of earbuds. 1 sound was OK, callers couldn't hear me. 2 callers could hear me, I couldn't hear nothing. 3 to big but sound was OK both ways. 4 weren't earbuds..had wire. 5...JLab! Amazing quality! I wish fins were made for them but I am able to use one, I just have to take it off before charging. I do feel the charge isn't as long as they say, but good enough! Perfect sound and price!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
My right ear bud stopped working.
on May 19, 2020
Posted by: Shayshay7676
Gender:Female
Ok so a few days ago i got the best surprise ever or so o thought.. My jlab ear buds .. Ive wanted these since theyce come out..so to make a long story short i now have no earbuds cause last night i put my ear buds on
Charge and today my right side wont even come on and thats annoying cause icant listen to low muffled music or movies .. So what do i do with them now .. Im heart broken
Charge and today my right side wont even come on and thats annoying cause icant listen to low muffled music or movies .. So what do i do with them now .. Im heart broken
I would recommend this to a friend!
Response from jlabaudio.comBy jlab customer support, customer support, May 22, 2020
Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features in a super affordable, tiny package
on May 19, 2020
Posted by: A-nonny-moose
Gender:Female
I just received my JLab GO Air earbuds, and they are AWESOME. I love that each earbud can work independently. I only wore one earbud while out on a run so I could also pay attention around me - worked great, no issues. The battery lasts a long time, charging is easy and the case can recharge the earbuds multiple times before needing to be recharged itself, the charge cord is built into the case, and the bluetooth pairing is almost idiot-proof. For the price, these really can't be beat!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Great sound, easy control, bad battery
on May 19, 2020
Posted by: Aziel
Gender:Male
I bought this today and after barely 5 hours of use (while charging it every so often) it said low battery. What happened to the 20+ hour battery life?
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Highly Recommended
on May 18, 2020
Posted by: PLonz
Gender:Female
Easy to setup, the sound quality is fine, they are extremely comfortable and they fit really well! :))
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Very bad with pairing
on May 18, 2020
Posted by: Shaz
Gender:Male
I have bought about a week ago and still experiencing problems to pair. The videos and manual advise doesn’t work or tapping not working.very disappointing experience.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy jlab customer support, customer support, May 18, 2020
Hey shaz,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Alright
on May 17, 2020
Posted by: Anonymous
Bough a couple of weeks ago, and they have worked alright. I like some of the features such as being able to use one earbud without using the other. The usage time also is quite impressive. That being said, the cool features when touching the earbud such as, two touches for turning off the sound, often does not work. The other pair I got will continue playing if put back in the container.
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great geatures
on May 16, 2020
Posted by: FlipFlop
Got mine 2 days ago fit comfortably just need to be a lil loud e
Written by a customer while visiting jlabaudio.com