Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
Broke within 24 hours
on June 2, 2020
Posted by: Logan9487
Gender:Male
I bought these, they took 10 days to ship (which was a lot more than it said it would take) the earbuds where not loud at all and literally after about 12 hours the charging case stopped working completely. Both earbuds still work but with no case they're no good to me. I recommend buying literally ANY earbuds but these.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, June 5, 2020
Hey logan,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Cheap does not mean terrible!
on June 2, 2020
Posted by: M0nk3yMan
Gender:Male
Is it legal for Bluetooth earphones to sound this good? I bought these because I have prior experience with JLab headphones and loved them dearly. (They were stolen, unfortunately.) I've had some BT earphones before but none sounded as good or lasted as long as I would prefer. It did take me a while to retrieve these from my mailbox, but once paired to my phone, I have marveled at how well these are made! Excellent sound, such that my audiophile ears have much happiness, a design that resists sweat like a boss (essential in a place like where I live,) and enough battery to last the longest hike, I could not ask for a better set of BT Earphones. y only issue has been with the notifications from my device. Also, the way in which I format music may cause some- distortions, but otherwise, no real complaints. Last thing I should mention is that if you're using any EQ setting in a media player, you might wanna turn them off while using the JLab Signature Sound. Whatever EQ preset or custom setting for equalization may get washed out with that. All in all, near perfect product! 9.5/10, will recommend to others.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Satisfied
on June 2, 2020
Posted by: The General
I was looking for some wireless earbuds. Because I'm on Android, Airpods ain't cutting it, so I eventually settled on these. I received these this morning and I was impressed by the quality off the rip. The box they come in has a magnetic flap, so you don't beat it up just opening them. The pairing took less than 20 seconds and the quality is impressive for how inexpensive they are. They also stay in your ears really well, especially with the biggest tips in the box. If I could improve anything it would be the clarity; it seems like it exchanges the trebles for ALL the bass. Still, a solid product and I love them.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not pairing together & troubleshooting isn't worki
on June 2, 2020
Posted by: collywhop
Gender:Female
I just purchased these and they stopped pairing together. They were perfect until then, I read the instructions on troubleshooting and it wasn't successful. I'm very upset being that I brought 2 more as a gift. They're only 2 weeks old!
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, June 5, 2020
Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up under warranty.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Extremely amazing for the price
on June 2, 2020
Posted by: RAWALS
Before i bought these earbuds i have seen reviews about them and questioned buying them...I'm glad I just went for it and got them.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Affordable head phones that seem to work
on May 31, 2020
Posted by: Tomitom
Gender:Male
Got these a couple of days ago and so far so good. Which they were a bit louder, but that's a personal choice. The fit is great and the sound quality is good. Battery life is great also. Overall impressions good
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Muy buenos para su precio
on May 31, 2020
Posted by: Donconstantine
Gender:Male
No esperen unos galaxy buds o airpods pero si buscan unos auriculares económicos que cumplan estos son los indicados. Buen sonido aunque eliminaría solo un poco de grave y pondría más agudos. La batería es excelente aunque debido a eso entiendo que el tamaño no es el correcto, deberían hacerlos más planos para que no sientas tanto la fatiga en el oído, si no desea que se te caigan y que se escuchen mejor debes usar las almohadillas que mejor se ajusten al oído pero eso hace que al pasar de el tiempo tienda a molestar o doler un poco. Si usas almohadillas más pequeñas para que no te de fatiga se escucharán más bajos y tienden a caerse. Por último debería poder soñar más alto.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Impressed
on May 30, 2020
Posted by: LunaBlack
Gender:Female
In love with my new wireless earbuds. Lasting battery.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com