Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
TERRIBLE!!!!!
on June 21, 2020
Posted by: This problem sucks
Gender:Male
DO NOT BUY THESE! They are absolute trash and barely work as earbuds. They have no noise cancellation and have the quality of cheap headphones. The bluetooth barely works so they disconnect frequently and theres no physical button to press to hard-reset them. The touch-sensitive button doesn't work well and they won't charge in their case. Absolute worst wireless headphones I've every purchased. "Community guidelines" says I cannot name competitors but a separate company I own earbuds from is so much better, the reason I bought JLAB was because they were much cheaper and I needed a spare to use while the other pair charges but I've since learned my lesson. Spend the extra few bucks and buy a quality pair of earbuds because JLAB does not work at all. I've had 0 problems with my other earbuds for over a year and JLAB has been nothing but headaches since the day I bought them.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, June 24, 2020
Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great buy
on June 20, 2020
Posted by: eddienjcol
Gender:Male
This are really good quality earbuds, nice sound the Jlab signature option is really good option I try it with movie trailers and music and in both the sound quality was really good, even you can feel a nice bass with the bass boost option you can have it, I'm not a sound expert but this earbuds for the price are by far a really good buy for a regular person needs... I didn't try the mic yet but a guess have to be something normal, pairing was not a problem... nice looking charging case, I don't feel secure that the case is open but it seems to be that the case hold the earbuds very strong I shake it a lot and don't even move a bit... is nice that you can have a product with this quality at this price.
cons: will last long? let's see
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great fit and quick connection!
on June 20, 2020
Posted by: pagluk
Gender:Male
I'm amazed how quickly these connect to my phone! Faster than the Air Executives I have. also, I love the newly improved smaller fit. This gives me much more in terms of options for the ear cups. The colors are amazing as well! I got the white and the green ones, and they're perfect!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
How in the World?
on June 19, 2020
Posted by: J13dawf
How do these actually sounds so good. I had Bragi 250 dollar earbuds and these blow them out of the water. In my opinion sounds as good as the AirPods 2. So glad I bought them!!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Good investment
on June 18, 2020
Posted by: Briand388
I brought a set on 6/18/20, I like the price and they sound good
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Keep turning off
on June 18, 2020
Posted by: Asjlynn27
My headphone keep randomly turning off my themselves. I have tried everything it get them to stop but they keep doing it. I wouldn’t recommend these.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, June 22, 2020
Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
They are worth your money!
on June 17, 2020
Posted by: Jnayala96
Gender:Male
I had some air pods and I just didn’t like how they fit I tried other brands like raycon but just didn’t like how they felt and sound on my ear. but these are amazing ! I even forgot I had them on at one point at work super comfy all around just fantastic. Would definitely recommend to anyone for sure
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Love
on June 16, 2020
Posted by: Booshay
Gender:Male
Just got mine Monday and already love them thanks JLab
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com