Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
1
Stopped working
on July 6, 2020
Posted by: dejayirey
Gender:Male
I bought these a month ago and I loved them until the sound got very low. The phone calls and commands still come in clear but the audio is on a very low level now
Response from jlabaudio.comBy JLab Audio, Customer Support, July 14, 2020
Hi there, this is an unusual error and we want to make it right! If you are not already in contact with our Customer Support team, they'll be reaching out soon to assist you with our Two-Year Warranty claim process.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Maybe it's just the pair I bought but..
on July 6, 2020
Posted by: AleRR
Gender:Female
I bought these pair less than a week ago and I feel as though I purchased defective ones. They did the opposite of everything they were described to do on their packaging.
- The people I speak to on the phone can never hear me unless I take one earbud off and speak directly into it.
- The connection makes it difficult for me to hear others the same.
- The packaging says +15 hours of play time but I get around +2 hours even after the earbuds prompt me they are, "fully charged."
- When I try to listen to music, the earbuds will pause every other second at random times.
- As of today, my right earbud no longer works. The controls works but I can no longer hear any sound.
- The people I speak to on the phone can never hear me unless I take one earbud off and speak directly into it.
- The connection makes it difficult for me to hear others the same.
- The packaging says +15 hours of play time but I get around +2 hours even after the earbuds prompt me they are, "fully charged."
- When I try to listen to music, the earbuds will pause every other second at random times.
- As of today, my right earbud no longer works. The controls works but I can no longer hear any sound.
I will be returning these headphones from where I purchased them. I'll give this product two stars only because I did like how small and discreet they were, aside from that, it was a miss on this brand/product.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, July 14, 2020
Hi there, this is an unusual error and we want to make it right! If you are not already in contact with our Customer Support team, they'll be reaching out soon to assist you with our Two-Year Warranty claim process.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great, just one problem
on July 6, 2020
Posted by: Gator23
Gender:Male
I bought these a few days ago, and they’re awesome. My only problem with them is that the buttons are SUPER sensitive. Sometimes, when I take the right one out, I am touching the button, and my volume skyrockets, or when i take out the left one the volume disappears. Otherwise, they are amazing.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
cute color, perfect for movement!
on July 5, 2020
Posted by: Dee23
Gender:Female
I think these earbuds look beautiful and the case is very sleek. I received them and was pleasantly surprised that they were already fully charged. They fit comfortably in ear and offer the option to change out the size of the in-ear piece. The sound is clear and crisp, recommended to my partner!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Get a different model
on July 3, 2020
Posted by: steve5
Jlab has good products but the GO Airs are not good they have latency issues just a single day after use and poorer battery life as compared to every other model in stock just spend the extra money on a different pair of their headphones a lot less issues. Honestly the lower reviews hold the most truth with this pair
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, July 6, 2020
Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
One of the best earbuds on the market!
on July 2, 2020
Posted by: HL99
I bought these due to great experience with other JLab earbuds and a need for a fully wireless set. Great audio quality and performance, and honestly the price cannot be beat. Will be recommending to my friends and family!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Sounds GREAT
on July 1, 2020
Posted by: TreeGuy864
Gender:Male
Out of the box straight to 480East Sweet
Ok next
Julian Vaughn Bass is on it .. Best Bang for the Bucks EVER
Then my wife comes in... Holy Moly talk about noise canceling
Ok next
Julian Vaughn Bass is on it .. Best Bang for the Bucks EVER
Then my wife comes in... Holy Moly talk about noise canceling
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great for the price :)
on July 1, 2020
Posted by: nlope
Gender:Female
Got mine 2 weeks ago and love them for the price. The sound is good!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com