Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
4
nice ear buds
on July 13, 2020
Posted by: Seng9114
Gender:Male
nice ear buds sound is good and design very cool. recommend.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Audio Loss in One
on July 10, 2020
Posted by: selpimental
I just bought less than 12 hours ago and the right earbud completely lost audio hearing. The functioning works perfectly, but the audio is completely cut out and only works for the left ear bud. I’m not sure why, I’ve used them both evenly and I would like a replacement but don’t have the money.
Response from jlabaudio.comBy JLab Audio, Customer Support, July 14, 2020
Hi there, this is an unusual error and we want to make it right! If you are not already in contact with our Customer Support team, they'll be reaching out soon to assist you with our Two-Year Warranty claim process.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Total junk.
on July 9, 2020
Posted by: Matta
Gender:Male
The right airbud will not connect on its on. The left will. No way to reset device without case. Waist of money.
Response from jlabaudio.comBy JLab Audio, Customer Support, July 14, 2020
Hi there, we are very sorry about this. You can troubleshoot the device by following the step-by-step guide on the product page, but you're correct you need the case to reset and charge the buds. If you've already tried troubleshooting and are still having issues our customer support team would be more than happy to assist you with our Two-Year Warranty claim process.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Perfect for small ears!
on July 8, 2020
Posted by: Kerri
Gender:Female
These are so awesome! I have almost freakishly tiny ears and the Air Executives earbuds my friend got were a bit too big so I went with these and they're perfect! We've all been JLab exclusive users for many years and these are another fantastic product. Get these if you have smaller ears, you won't be disappointed!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
They were great for one day...
on July 8, 2020
Posted by: momtoa&k
After the first day, the buds started cutting out often enough to be really annoying, and decided to unpair themselves from my computer. I tried resetting them, and there was no improvement. They also *aren't* automatically turning off when I put them in the case. At least they were inexpensive, so I didn't waste a lot of money.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, July 14, 2020
Hi there, The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). However, the cutting out is unusual and we want to make it right! If you are not already in contact with our Customer Support team, they'll be reaching out soon to assist you with our Two-Year Warranty claim process.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great sound, easily to use! Fast shipping
on July 8, 2020
Posted by: Hudauddy
My son and I both have a pair. He’s 12 and extremely picky. After he got his, he loved them so I ordered a pair.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Fantastic
on July 7, 2020
Posted by: Mfrankli
Gender:Female
These had enough charge I was able to ry them out right out of the box! I love them. They paired up with my phone and iPad so quickly. They sound amazing. I cannot wait to get to try them out in other situations outside the house. But I am just pumped that for the price, these are so nice!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Sound and stopping
on July 7, 2020
Posted by: Alex bro
Gender:Male
When I listened to the music it was pausing when I walk a couple ft away. The sound should be a little bit more louder. Overall this is a good product.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com