Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
5
Excellent product
on August 13, 2020
Posted by: Angela05
Gender:Male
I bought this a month ago, and I love it. They’re great. I 100% recommend it. I’ll get one for everyone in my family.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great quality
on August 12, 2020
Posted by: Gabby
Gender:Female
I bought these a week ago for a very low price and the quality is amazing
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Love the Fit! Very comfortable!
on August 12, 2020
Posted by: CheryleTW
Gender:Female
Actually I LOVE ❤️ MINE. I had them about a month and must have lost them at work. My Walmart was out of stock so I ordered a new pair. I miss them that much. Fit is great and they don’t hurt my ears, but many others have. I got the navy color, but to me it seems more of a dark teal. I haven’t had any problems! One day they were dead and wouldn’t power on after charging all night ... I think the problem was I put the buds on the wrong side in the charging case.... so that’s on me. I’m picky about sound quality & I’m very happy with the Go Airs for $30. The one thing I’m not crazy about is the built in charging cord. It’s very rigid and short so I can’t get the case to sit flat while charging. Wish they would fix that. 2 year warranty is a great perk. Otherwise .. I can’t wait to get my new ones!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
First day review
on August 12, 2020
Posted by: Tommyboi
Gender:Male
This is after my first day using them.
I can hear things that I haven’t heard with my other headphones “ background sounds in videos, the other instruments in music are noticeable and call of duty mobile hearing the foot steps better helps a lot” i like the magnetic pod holder they don’t fall out. I have not learned how good the charge time is yet. For the cost and quality I buy them again I like them better then my $110 Bose cordless sport headphones
I can hear things that I haven’t heard with my other headphones “ background sounds in videos, the other instruments in music are noticeable and call of duty mobile hearing the foot steps better helps a lot” i like the magnetic pod holder they don’t fall out. I have not learned how good the charge time is yet. For the cost and quality I buy them again I like them better then my $110 Bose cordless sport headphones
Only thing I could say negative and it’s not really a negative the bass is better on the bose but the bass is there with them.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Left earbud failed after less than a week of use
on August 12, 2020
Posted by: Anonymous
Gender:Male
Both the earbuds are working fine but from the Left earbud, there is no sound at all, even though the charger states that both are fully charged(sensors working fine). The product is under warranty but right now I'm in India. I'm very much disappointed with the JLAB and my money got wasted.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, August 12, 2020
Hi there, it's possible the left earbud isn't connected to Bluetooth. Please try troubleshooting to pair both earbuds together.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If you have any questions or concerns, please contact our customer service team for help -JLab Audio
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If you have any questions or concerns, please contact our customer service team for help -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Amazing quality for cheep price
on August 11, 2020
Posted by: Anonymous
Gender:Male
I bought these about a month ago to use at work and I am 100% satisfied with my purchase amazing quality and the cost didn’t break the bank
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Horrible Mic for calls
on August 11, 2020
Posted by: CustomHarvester
Gender:Male
I got these because the package said 20+ hrs play time, they last less than 5. Also whenever I'm on a call, it echos severely in the other persons ear
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, August 12, 2020
Hi there, these have 5 hours of battery/bud with an extra 15 hours in a fully charged case! That means you can go with audio for a total 20 hours of playtime before returning back to a charger. We are very sorry your experiencing poor audio quality. Someone from our customer support team will be reaching out to assist you. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Earbuds keep disconnecting
on August 11, 2020
Posted by: Anonymous
Gender:Male
I bought these 3 months ago and these earbuds keep disconnecting and sometimes don't connect tried resetting and nothing happend
I would recommend this to a friend!
Response from jlabaudio.comBy JLab Audio, Customer Support, August 12, 2020
Hi Chris, if you tried to troubleshoot the earbuds to repair to Bluetooth and they are still not working we're afraid something greater must be up. We are very sorry about this and will have someone from our support team reach out to help solve the problems you're experiencing. -JLab Audio
Written by a customer while visiting jlabaudio.com