Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
4
Awesome Value!
on August 17, 2020
Posted by: Chadwicked
Gender:Male
I've been using my new JLab Go Air buds, while exercising, for a week now. I'm impressed! The battery life is really good. They stay in one place while exercising. The touch sensitive buttons work well, now that I figured out how many times to touch it to make it do what I want. These are really good earbuds not counting how inexpensive they are. I only have one problem with them. They aren't loud enough. Everything else is great. I just wish I could turn them up a little more. I definitely recommend these earbuds!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Left won't stay connected
on August 16, 2020
Posted by: DSNM
Gender:Male
Purchased for use with cellphone. After connecting, left ear bud fades out while touch controls still work. This product is trash, wish I'd at least wasted the money on lotto tickets.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, September 15, 2020
We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
These are lit!
on August 16, 2020
Posted by: Noodles221
Gender:Female
I was pleasantly surprised with these. I tried a few other brands and had issues connecting them, or the battery didn’t last long, or I couldn’t just use one. The reviews from the site were good so I tried these. They’re AMAZING. The battery life is insane. I use them at work (I’ll admit though we can only use one at a time) and I legitimately get a full week out of these. If they do die I can just plug them into my computer at work and they’re charged in two hours MAX. They connect great, the range is insane, I can walk a long distance without my phone before they start cutting out (about 50-75 yards). The only complaints I have is 1) the open case, I’ve dropped it and they went flying 2) I wish they could get a liiiittle louder 3) I have weird ear holes and they sometimes fall out (but that can be fixed by buying my own rubber cover things. None of these things are a big deal though. I raaaaave about these to everyone. Get them!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Worth $30!
on August 15, 2020
Posted by: Jmoral21
Gender:Male
I just bought these recently and they are amazing.
Bass isn't muddy at all.
Connection is fast.
I'd definitely recommend these.
Bass isn't muddy at all.
Connection is fast.
I'd definitely recommend these.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
I am kind of surprised these are reviewed so well
on August 15, 2020
Posted by: NotDylan
Gender:Male
The volume is so incredibly low, I can never imagine listening to these on anything but full volume and even then i find myself wanting louder music or not being able to hear people over the phone.
Otherwise most other applications of the head phones work well.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, September 3, 2020
You may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
1
No sound from left earbud, I tried EVERYTHING
on August 14, 2020
Posted by: H2O_Hedgehog
Gender:Male
My aunt's boyfriend bought me these about 1 and a half weeks ago, and just 2 days ago, the left earbud didn't have any sound coming out of it, I tried the troubleshooting, NOTHING, I tried the 7x quick press and removing the left earbud, NOTHING, until there is an official way to fix this, this sits at a 1 star, so disappointed
Response from jlabaudio.comBy JLab Audio, Customer Support, September 3, 2020
Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please reach out to our support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Overall Good Product
on August 14, 2020
Posted by: MamaRey8
Gender:Female
I have had these for a few weeks. Easy to pair to my phone. I would say I wish they had more of a choice of the tips, my husband has a different pair that have a way better selection. Other than that great buy for the price!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Right Ear Bud stopped working
on August 13, 2020
Posted by: SamT
Gender:Male
I bought them about 4 months ago and they worked really good up until today. I was listening to music when suddenly the right earbud just stopped working. I thought it was nothing since they sometimes cut out for a second and then start working again, but no matter how much I put it back in the case or plugged the whole thing in or anything at all, the right bid still won’t play any sound. I know it’s charged because it still has the light and the button still works but no matter what I do it won’t make sound.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, September 3, 2020
Hi there, please try troubleshooting to pair both earbuds together.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com