Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Average customer rating
4.1
(1,326 Reviews)
Rating breakdown 1,326 reviews
5 Stars
809
4 Stars
199
3 Stars
88
2 Stars
68
1 Star
162
81%of customers recommend this product.
(
593 out of
735)
Customer Reviews for JLab - Refurbished Excellent - GO Air True Wireless Earbuds - Black
Customer Rating
2
bluetooth keep disconnecting
on September 9, 2020
Posted by: Bearbeartsang
Gender:Female
just got my JLab Go Air for one day. Use it for online video class and some problems encounted:
1) cannot search earbuds from my PC.
2) can connect on my ipad, but keep disconnecting :(
Quite disappointing
1) cannot search earbuds from my PC.
2) can connect on my ipad, but keep disconnecting :(
Quite disappointing
Response from jlabaudio.comBy JLab Audio, Customer Support, September 15, 2020
HI there, if your PC has Bluetooth 5 capabilities these should be able to pair. They however won't be able to pair to your computer while they are already paired to your iPad. Let's have you reach out of our customer support team for help. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
GREAT PRODUCT
on September 8, 2020
Posted by: QWEEN
Gender:Female
I LOVE the product.....no complaints at ALL ......except you do not carry them in PINK.....just a thought.....lol....
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Leftearbud turns on but has no sound
on September 8, 2020
Posted by: David 333
Gender:Male
I bought these yesterday and I got home and plugged the case in and charged it when it was done charging I connected the earbuds and the left earbuds turns on and connects but it doesn’t say hello and when I turn music on it doesn’t play the sound.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, September 15, 2020
We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you with our Two-Year Warranty claim process. -JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great so far!
on September 6, 2020
Posted by: KMSB
Gender:Female
Just got the earbuds yesterday! Super easy to setup and so far they have been great. Wish all my technology purchased were this fast and easy. Thanks!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
They cut out about once a month, good for value
on September 2, 2020
Posted by: Upset with buds
Gender:Female
I bought them in May. They are not bad for the value of the earbuds. I have to manually reset them about once a month. I wish the case closed because I get stuff in the case from my bag. They occasionally fall out of my ear but I am also wearing glasses and a face mask so maybe that is an issue.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Well Worth the Price
on September 2, 2020
Posted by: Dlcrg51
Gender:Male
I've just completed a full day of work using these headphones on and off for all kinds of purposes. The sound quality is great and the battery is holding up strong. My only complaint is that the range is a bit weak, but that's about it. For the price, you can't go wrong. I'll likely order another pair for my wife.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Worst headphones i’ve ever wasted my money on
on September 2, 2020
Posted by: KelseyK95
They don’t stay in your ears. Just walked 20 mins and had to push them back into my ears literally every 10 seconds and if i didn’t, they fully fell out of my ears. And since they are controlled by taps, the volume or song changes almost every time i readjust them. Seriously worst headphones i have ever used.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy JLab Audio, Customer Support, September 3, 2020
Hi Kelsey, we're very sorry for the troubles you've experienced. We believe you didn't have the appropriate size ear tips. Please try the other size ear tips that are provided in your product packaging to find one that fits snug and doesn't fall out. If none of these seem to work please reach out to our customer support team so we can assist.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great Earbuds
on September 1, 2020
Posted by: Xboxboy
Gender:Male
My nephew absolutely loved them. Easy to use with Android or iPhone.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com