Customer reviews from Panasonic
Panasonic - Refurbished Excellent - NN-SN98JS 2.2 cu.ft. Countertop Microwave with Cyclonic Wave Inverter - Silver
Average customer rating
2.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
1
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Panasonic - Refurbished Excellent - NN-SN98JS 2.2 cu.ft. Countertop Microwave with Cyclonic Wave Inverter - Silver
Customer Rating
2
Very disappointed.
on September 23, 2026
Posted by: Peter
from Sonoma County, CA
Gender:Male
I have used Panasonic 2.2 cu ft microwaves for about 35 years, several different models, and loved them. But the change in design in this SN98JS is hard to believe. It seems so unimaginably stupid to change to a dark interior and dim light that I really can't understand what the designers were thinking. Have they never actually used a microwave oven? I just received the new oven, plugged it in and discovered that it is impossible to see anything inside. Has the cup of tea begun to boil? Is the leftover dinner dish I am reheating started to sizzle before exploding? I will never know, because this oven does not let me see what is happening inside. I have packed it up to return it. I will have to look at other brands for the first time. Very disappointed.
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic - F, Team Panasonic, September 28, 2026
Hello there! Thank you for sharing your feedback, and we’re very sorry to hear this model did not meet your expectations, especially after so many years of choosing Panasonic microwaves. We understand how frustrating it must be to find the interior visibility so limited due to the dark cavity and dim light, particularly when that has been an important part of your everyday use. We truly appreciate your long-time loyalty and your candid comments, as they clearly highlight how impactful this design change has been to your experience.
Written by a customer while visiting Panasonic
Customer Rating
1
Dark Interior is very bad idea
on June 16, 2026
Posted by: R23089
Dark interior and dim light makes it unworkable. I'm returning it asap.
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, June 17, 2026
Hi there! Thank you for sharing your honest feedback. We’re sorry to hear that the interior lighting and darker finish didn’t meet your expectations or suit your needs. Design choices can feel very different in everyday use, and we understand how important visibility is for a comfortable experience. Your comments are appreciated and will be taken into consideration as we continue to refine future designs.
Written by a customer while visiting Panasonic
Customer Rating
5
Perfect replacement for an older Panasonic unit
on February 20, 2026
Posted by: PeteinMaui
from Maui, HI
Gender:Male
Bought this unit as a (very comparable) replacement for a Panasonic NN-T994SF that was purchased in January of 2005. Yes, after 21 yrs of constant use, that old unit finally gave out. Kudos to Panasonic on the quality and longevity of the unit that we replaced!! As to the new unit, we are very pleased. Well-built and cooks well. A big plus for us is that the unit is just under 24" wide (most other brands are slightly wider). Since we have a 24" wide alcove the oven sits in, perfect. I would tend to agree with the other reviewer who commented on the interior light being somewhat dim - maybe a 2nd light on the other side of the oven might have been nice. However, this is not a significant issue in our opinion. Nice Product!
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - F, Team Panasonic, February 23, 2026
Hello there! Thank you for sharing such a thoughtful and detailed review! We’re honored to hear that your previous Panasonic microwave served you so well for over two decades, what an incredible testament to its quality and durability. It’s wonderful to know the new unit fits perfectly in your space and is meeting your expectations. We appreciate your feedback about the interior light, and we’ll keep it in mind as we continue to innovate. Here’s to many more years of reliable cooking with your new microwave!
Written by a customer while visiting Panasonic
Customer Rating
2
Can't see inside
on October 20, 2024
Posted by: Mike
from Vienna, VA
Gender:Male
As far as heating, this microwave works great and has plenty of power. However, the one big downside is that you can't see your food cooking. The interior color is a dark gray as compared with white like most other microwaves and the internal LED light is very dim and can't make up for the dark interior color. Couple that with the filter/shade on the inside of the door window and that means you cannot see your food while it's cooking. So if you want to keep an eye on whether you have a "boil-over" or potential mess brewing, forget it. You either need to constantly open the door during the process to check or roll the dice and hope you don't have a mess to clean up when it's done. White interior paint and a brighter light would have made this a 5star, but as is, I think I'm going to return it.
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, October 21, 2024
Hello Mike and thank you for your review! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We have microwaves with different interior colors, including white, light gray, dark gray and black. We try to have a wider selection of interior colors in order to meet our customers' expectations and needs. We value our customers' opinions and would like to thank you for bringing this to our attention, as it helps us improve our technology and ensure customer satisfaction.
Written by a customer while visiting Panasonic