One of the pleated parts of my filter shipment was detached from an entire side of the filter frame. I reported this and have not received a response. Otherwise my experience with Filter Buy has been five star. I should have taken a picture of this defect, but my A/C maint. man had taped it shut with unremovable tape before I could get my cell phone to take a pic.
I am so thrilled with the filters I recently purchased.The filter fits perfectly. Thank you for filling a void in the industry. Trane stopped making these filters and after researching the web I found FilterBuy.Thank you,Iris Pearce