Customer reviews from zojirushi.com
Zojirushi - BB-PDC20BA Home Bakery Virtuoso Plus Breadmaker - Silver
Average customer rating
4.8
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
202
4 Stars
4
3 Stars
7
2 Stars
1
1 Star
3
97%of customers recommend this product.
(
185 out of
191)
Customer Reviews for Zojirushi - BB-PDC20BA Home Bakery Virtuoso Plus Breadmaker - Silver
Customer Rating
2
UNIT IS A JOKE TO KEEP CLEAN
on July 9, 2026
Posted by: NIckname
Regular use a couple of times a week for the past couple of years - produces good baked bread and pizza dough. The unit has a fundamental design flaw in that the interior of the oven cannot be reasonably cleaned. Oven interior is galvanized steel (which corrodes) with exposed screw fasteners and a nonremovable heating element located so close to the oven sides that a thorough cleaning is virtually impossible. You win the prize if you are so unfortunate as to have dough rise to overflow the pan. I'm looking for a new machine that has addressed these considerations.
Response from zojirushi.comBy Zojirushi Customer Support, July 13, 2026
Thank you for sharing your experience. We're glad to hear that it has consistently produced good bread and pizza dough for you.
To help prevent spills and make cleanup easier, we recommend adding ingredients to the bread pan outside of the machine before placing the pan into the unit. This can help avoid accidental messes inside the baking chamber. Additionally, our recipes are developed and tested to remain within the bread pan's capacity when ingredient quantities are followed as directed, helping to prevent dough from rising and overflowing the pan.
We understand your concerns regarding cleaning the interior of the oven and appreciate your comments. Feedback like yours is valuable and helps us continue to improve our products. If you have any questions, please feel free to contact our Customer Service team for assistance. Email at support@zojirushi.com or call 1-800-733-6270, Monday through Friday, 8 AM to 5 PM PST.
To help prevent spills and make cleanup easier, we recommend adding ingredients to the bread pan outside of the machine before placing the pan into the unit. This can help avoid accidental messes inside the baking chamber. Additionally, our recipes are developed and tested to remain within the bread pan's capacity when ingredient quantities are followed as directed, helping to prevent dough from rising and overflowing the pan.
We understand your concerns regarding cleaning the interior of the oven and appreciate your comments. Feedback like yours is valuable and helps us continue to improve our products. If you have any questions, please feel free to contact our Customer Service team for assistance. Email at support@zojirushi.com or call 1-800-733-6270, Monday through Friday, 8 AM to 5 PM PST.
Written by a customer while visiting zojirushi.com
Posted by: fseam
Verified Purchase:Yes
Great product, i have enjoyed every minute of it using it.
Written by a customer while visiting zojirushi.com
Posted by: Enzodebaker
from Upstate NY
Gender:Male
Verified Purchase:Yes
The machine is great. Very consistent with great bread.
Cookbook not so great! Makes bread like a brick! Substitute milk for water, olive oil for butter and 1/2 cup less flower and bread is awesome!!
Cookbook not so great! Makes bread like a brick! Substitute milk for water, olive oil for butter and 1/2 cup less flower and bread is awesome!!
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: Michał
Verified Purchase:Yes
I like the overnight bread option. I've baked about 5-7 loafs so far and they come out consistent every time.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: jo222
Verified Purchase:Yes
Expected an outstanding product at such a high price but the performance is just average, Almost 10 loaves were made in the last month since purchase, just one of two came out perfect, most loaves were lopsided, making half of the loaf dense.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Zojirushi Customer Support, June 15, 2026
Thank you for sharing your experience. We’re sorry to hear that your results have not met expectations.
Based on your description, this type of outcome is often related to the balance of ingredients—typically too much flour (or other dry ingredients), not enough liquid, or a recipe that is too small for the breadmaker. To help improve your results, you may consider slightly reducing the flour or increasing the liquids. If you are using your own recipe, increasing the overall recipe size may also help achieve a more consistent loaf shape.
For best results, we recommend weighing all ingredients, including liquids, and ensuring they are fresh. If measuring by volume, try fluffing the flour with a whisk or fork first, then gently spoon it into the measuring cup and level it off without tapping or packing.
If you need further assistance, please feel free to contact our customer service team at support@zojirushi.com or call 1‑800‑733‑6270, Monday through Friday, 8 AM to 5 PM PST. We would be happy to assist you further.
Based on your description, this type of outcome is often related to the balance of ingredients—typically too much flour (or other dry ingredients), not enough liquid, or a recipe that is too small for the breadmaker. To help improve your results, you may consider slightly reducing the flour or increasing the liquids. If you are using your own recipe, increasing the overall recipe size may also help achieve a more consistent loaf shape.
For best results, we recommend weighing all ingredients, including liquids, and ensuring they are fresh. If measuring by volume, try fluffing the flour with a whisk or fork first, then gently spoon it into the measuring cup and level it off without tapping or packing.
If you need further assistance, please feel free to contact our customer service team at support@zojirushi.com or call 1‑800‑733‑6270, Monday through Friday, 8 AM to 5 PM PST. We would be happy to assist you further.
Written by a customer while visiting zojirushi.com
Posted by: Inkana
from Ada, Oklahona
Gender:Female
Verified Purchase:Yes
This is the best bread machine - does all the work for you. Every recipe I’ve tried turned out perfect. Thank you Zojirushi!
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Customer Rating
5
Amazing bread maker!
on April 8, 2026
Posted by: Momma_Z
from Georgia
Gender:Female
I first purchased this bread maker for my daughter, and then bought one for myself. This is an absolutely amazing machine that does it all! I highly recommend this breadmaker!
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: Nonna’s Bakery
from Long Island, NY
Gender:Female
Verified Purchase:Yes
After intentionally trying to grow mold on store bought bread for a science lesson on chemical change, I began to rethink processed food.
I am new to bread baking. Notall breads have the same “kneads”. With a little research, this breadmaker is the perfect fit for my small kitchen. I am delighted with the results. If gifting breads I remove the mixing blades at the last mix. Worth taking the dough out to remove blades, replace dough in machine, and then reposition to ensure level bread.
I also use the machine to make pizza dough and even artisan doughs (in my Dutch oven) to save the labor of kneading. Takes longer than doing by hand but better for diverse recipes.
I am new to bread baking. Notall breads have the same “kneads”. With a little research, this breadmaker is the perfect fit for my small kitchen. I am delighted with the results. If gifting breads I remove the mixing blades at the last mix. Worth taking the dough out to remove blades, replace dough in machine, and then reposition to ensure level bread.
I also use the machine to make pizza dough and even artisan doughs (in my Dutch oven) to save the labor of kneading. Takes longer than doing by hand but better for diverse recipes.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com