Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Customer Rating
1
S24 ultra fails to live up to expectations
on February 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I was extremely disappointed receiving the s24 ultra. The camera did not accurately capture subjects. Everything had a cool tone to it, even with the warmth settings all the way up. The colors were completely off. The harsh enhancements made photos even worse as well.
The screen also appeared very dull in general and almost "fuzzy."
It was very weird looking at the 24 ultra side by side to the 22 ultra - and a model 2/3 years old now blew the brand new device away.
I also was not happy the front facing camera is still downgraded from the 22 ultra. The enhancements the 24 had were supposed to make up for the downgraded mp but it was clear that it did not.
The same issues occurred in camera no matter which lens was used as well.
The screen also appeared very dull in general and almost "fuzzy."
It was very weird looking at the 24 ultra side by side to the 22 ultra - and a model 2/3 years old now blew the brand new device away.
I also was not happy the front facing camera is still downgraded from the 22 ultra. The enhancements the 24 had were supposed to make up for the downgraded mp but it was clear that it did not.
The same issues occurred in camera no matter which lens was used as well.
Value
1
Response from Samsung USBy Social Commerce, February 28, 2024
Howdy Ashleylynn,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Take a moment to review, "Adjust keyboard setting on your Galaxy phone" if you would prefer to utilize voice input for your messaging, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. For your convenience, I have also provided a link to your device manual so that you may configure your camera settings to your liking. Fun fact: Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any additional assistance after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00079092/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Take a moment to review, "Adjust keyboard setting on your Galaxy phone" if you would prefer to utilize voice input for your messaging, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. For your convenience, I have also provided a link to your device manual so that you may configure your camera settings to your liking. Fun fact: Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any additional assistance after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00079092/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for 2024
on February 26, 2024
Posted by: Crazyish
[This review was collected as part of a promotion.] The samsung s 24 ultra is by far there best phone ever . Colors brightness and the s pen is what makes this phone the best....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This was amazing
on February 26, 2024
Posted by: Groman
[This review was collected as part of a promotion.] Everything worked as intended. I loved all the features that came with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Product!
on February 26, 2024
Posted by: Emmett1235
[This review was collected as part of a promotion.] The AI is such a fun feature! I'm not a photographer, but just being able to mess with the pics is so fun!
Then you have the night camera, which works better than most high-end cameras that I've seen.
Then we have the speed and processing power. Playing games feels amazing!
Then you have the night camera, which works better than most high-end cameras that I've seen.
Then we have the speed and processing power. Playing games feels amazing!
My only regret, they removed the curved edges. I loved those.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on February 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use this s24 ultra for streaming videos playing games and taking pictures and it hasn't let me down the pictures are amazing and it is so fast best phone I had well ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device has a lot a new features
on February 26, 2024
Posted by: Peaches
[This review was collected as part of a promotion.] I use ny phone for work and personal. Also I use it for Facebook, Instagram, TikTok, and photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
excellent phones
on February 26, 2024
Posted by: Mariad20
[This review was collected as part of a promotion.] Samsung phones are the best, beautiful designs, the charging lasts, the photos come out beautiful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Glitchy but great
on February 26, 2024
Posted by: Theo123
[This review was collected as part of a promotion.] Many things are still needing to be corrected. I'm sure it will be a process. I'm a late boomer/cheapo, so I haven't upgraded since my Note 9. I'm loving the additional features. I wish there were better tutorials setup.
Value
4
Written by a customer while visiting Samsung US