Customer reviews from hp.com
HP - OmniBook X Flip - 16" 2K Touchscreen Laptop - Intel Core Ultra 9 (2024) - 32GB Memory - 1TB SSD - Copilot+ PC - Eclipse Gray
Average customer rating
4.1
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
83
4 Stars
18
3 Stars
16
2 Stars
4
1 Star
14
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for HP - OmniBook X Flip - 16" 2K Touchscreen Laptop - Intel Core Ultra 9 (2024) - 32GB Memory - 1TB SSD - Copilot+ PC - Eclipse Gray
Posted by: Akinari
from Milwaukee, WI
Verified Purchase:Yes
Areas for improvement:
* Software. Windows 11 is hot garbage, and the HP software bundled with it isn't any better. "HP AI Companion" is what, exactly? I bought this laptop partly to play with AI, but this isn't any of the models or tools I've heard of. It also wants me to log in before I can do anything else, so I won't be using it. There are also frequent popups from something called "Omen Gaming Hub". I certainly didn't ask for that. I opened it to see what it was and it seems to be an ad platform. Some search results recommend against uninstalling it, so I guess I'm stuck with it. You can at least disable the notifications.
* Software. Windows 11 is hot garbage, and the HP software bundled with it isn't any better. "HP AI Companion" is what, exactly? I bought this laptop partly to play with AI, but this isn't any of the models or tools I've heard of. It also wants me to log in before I can do anything else, so I won't be using it. There are also frequent popups from something called "Omen Gaming Hub". I certainly didn't ask for that. I opened it to see what it was and it seems to be an ad platform. Some search results recommend against uninstalling it, so I guess I'm stuck with it. You can at least disable the notifications.
* Keyboard layout. While I appreciate the lack of 10-key area, I wish they would have found space for separate home, end, page up and page down keys. The power button should not be a key on the keyboard. Also, full-sized arrow keys would be a plus.
* Track pad. I want physical buttons. I don't want to tap with two fingers for right click, I want to click a right button. I don't care if that would make the pad area smaller. I'd accept a trackball if it had physical buttons.
Written by a customer while visiting hp.com
Customer Rating
1
Support is Very Disappointing
on March 9, 2026
Posted by: Not loving HP
from VA Beach VA
To start with limited support options that don't include email is unacceptable. I bought the HP Care Pack but the support sites wont accept my serial number (even when the ID tool provides it). This is my first HP product and is very quickly turning out to be may last....
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Sadiah
from FL
Verified Purchase:Yes
This is the first laptop I’ve had such a bad experience with. The keyboard has stopped working multiple times, the face unlock doesn’t work well, and the system has frozen several times. It’s not fast at all. I still have plenty of storage space left, but the laptop is very slow and keeps getting stuck.
The keyboard is the biggest problem because it often stops working. Sometimes I can’t even sign in with my PIN because the keyboard doesn’t respond, and the face recognition doesn’t work either. This has been the worst laptop experience I’ve had.
Honestly, I’m wondering if this laptop is really new.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Sam M ATX
from Austin Texas
Verified Purchase:Yes
It's a really big laptop! It's completely my fault for ordering this model, but it's really too big for my traveling needs. OLED screen is super nice and bright. I just don't like the keyboard; I constantly have trouble finding my home keys and the typing touch is nothing like the Z book (my work laptop).
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Columbus Ohio
Verified Purchase:Yes
Great computer, but even though I read the specs, it sure seems heavier than anticipated. Maybe that's due to the flip capability.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Humam
from Prussia PA 19406
Verified Purchase:Yes
The keyboard keys are way too big
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
2
I miss my full sized keyboard
on February 5, 2026
Posted by: Omni X flip
I saw good videos on the Omni X 2 in 1 16t so I decided to buy -
Pros: I like the dark color, touch screen, pen and easy setup
Pros: I like the dark color, touch screen, pen and easy setup
Cons: I didn't realize how I dislike not having a full sized keyboard especially when using the calculator function - the keys are not spaced & each key feels exactly the same making it difficult for fingers to find 'F' & 'J' keys - the keyboard just feels cramped with plenty of wasted space surrounding -
I wanted the older 15" layout but HP only provided the updated memory, storage, Bluetooth & monitor with this model - it's basically future proof but not what I was hoping
Having to use one of the only two USB -C as a charging port seems ill thought out and cheap - plus constantly plugging and unplugging that port makes me think it will eventually fail or become loose -
Lots of bloatware but that is to be expected from a new laptop
I wanted the older 15" layout but HP only provided the updated memory, storage, Bluetooth & monitor with this model - it's basically future proof but not what I was hoping
Having to use one of the only two USB -C as a charging port seems ill thought out and cheap - plus constantly plugging and unplugging that port makes me think it will eventually fail or become loose -
Lots of bloatware but that is to be expected from a new laptop
All in all I got what I bought but I would not get this model or non-full sized keyboard again
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: KelsP
from Sacramento, Ca
Verified Purchase:Yes
It is a beautiful computer. It was fantastic for the first couple weeks. Now it is starting to freeze just as my last two HP's have done. I was told this more expensive model would solve this problem. Did not!! I am very disappointed!! And.........too late to return!!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com