Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,171 Reviews)
Rating breakdown 3,171 reviews
5 Stars
2,720
4 Stars
320
3 Stars
75
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
5
Samsung Watch Ultra 2025
on September 28, 2026
Posted by: JOWEE69
[This review was collected as part of a promotion.] This is my inaugural experience with wearable technology, and I am confident it will be the first of many. I am satisfied with my selection of the Ultra 2025 and am highly impressed with its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Watch Ultra 2025
on September 28, 2026
Posted by: JOWEE69
[This review was collected as part of a promotion.] This is my inaugural experience with wearable technology, and I am confident it will be the first of many. I am satisfied with my selection of the Ultra 2025 and am highly impressed with its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Watch Ultra 2025
on September 28, 2026
Posted by: JOWEE69
[This review was collected as part of a promotion.] This is my inaugural experience with wearable technology, and I am confident it will be the first of many. I am satisfied with my selection of the Ultra 2025 and am highly impressed with its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Watch Ultra 2025
on September 28, 2026
Posted by: JOWEE69
[This review was collected as part of a promotion.] This is my inaugural experience with wearable technology, and I am confident it will be the first of many. I am satisfied with my selection of the Ultra 2025 and am highly impressed with its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this watch, it's powerful!
on September 28, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I was on the fence about which watch I wanted to get, but I am glad I chose the ultra. This watch is super fast and looks amazing. I am able to open apps and my car remote with a quick action. And the display is nice and bright in the sun and has a great automatic night color feature. The only reason I didn't give it 5 stars is because the band, it got dirty and I cant get it clean, I tried everything.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love this watch, it's powerful!
on September 28, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I was on the fence about which watch I wanted but I am glad I chose the watch ultra. It is fast! I am able to pull apps up quickly and also the remote for my car in a snap. The display is nice and bright and also has a great dark feature. The only reason I didn't give it 5 stars is because of the band. The band gets dirty and I am unable to get it clean, I liked the bands on the old watches much better. But that's nothing a new band won't fix!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
It worked great until a few days ago
on September 28, 2026
Posted by: Soulbearer76
[This review was collected as part of a promotion.] I chose this was after owning the Galaxy Watch 6 classic for years without any issues.
The Galaxy Watch Ultra It worked great for over a year, now steps and heart monitor stopped working for some reason.
I own 3 smartwatches, I was using the 6 classic to sleep, the ultra during the day and the 8 classic to going out, now i can't use the Ultra because the steps tracking and the heart monitor doesn't work, that was disappointing.
The Galaxy Watch Ultra It worked great for over a year, now steps and heart monitor stopped working for some reason.
I own 3 smartwatches, I was using the 6 classic to sleep, the ultra during the day and the 8 classic to going out, now i can't use the Ultra because the steps tracking and the heart monitor doesn't work, that was disappointing.
Value
1
Response from Samsung USBy R&R Team, September 29, 2026
Hey there Soulbearer76,
Thanks for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. We appreciate your sentiments as we continue to improve our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how frustrating it can be when your Galaxy Watch Ultra's health tracking features are inconsistent or inaccurate. Typically, a fit check will resolve what you've described. Please feel free to review the resources below to help resolve what you may be experiencing. Let us know if you would like any further assistance afterward by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Step tracking and heart rate monitoring not working properly on Galaxy watch
https://www.samsung.com/us/support/troubleshoot/TSG10007041/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. We appreciate your sentiments as we continue to improve our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how frustrating it can be when your Galaxy Watch Ultra's health tracking features are inconsistent or inaccurate. Typically, a fit check will resolve what you've described. Please feel free to review the resources below to help resolve what you may be experiencing. Let us know if you would like any further assistance afterward by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Step tracking and heart rate monitoring not working properly on Galaxy watch
https://www.samsung.com/us/support/troubleshoot/TSG10007041/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Comfort and function
on September 28, 2026
Posted by: Broduck
[This review was collected as part of a promotion.] This is by far the best smart watch for all things outdoors. The watch works amazingly with all trails and i hike constantly. The watch is extremely comfortable aswell. Whe I upgrade i chose the new ultra 2 for sure.
Value
5
Written by a customer while visiting Samsung US