Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
5
Love this watch
on October 8, 2025
Posted by: Allison
[This review was collected as part of a promotion.] I love this watch it's a galaxy 7 the Ai is pretty amazing also
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loved, awesome to use
on October 8, 2025
Posted by: Jazzie
[This review was collected as part of a promotion.] I have no problem. I also have old galaxy 3gear for 6 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product has great features for a busy person
on October 8, 2025
Posted by: Bigdaddy5
[This review was collected as part of a promotion.] Its a good watch works great, but im nit going to wear it so I may as well sell it
Value
4
Written by a customer while visiting Samsung US
Posted by: Olddog828
from North Carolina
Verified Purchase:Yes
An excellent watch, Very large size but that was what I was looking for. Connects well and the LTE side works flawlessly. The only downside is I wish battery lasted longer. Only able to get a little over 24 hours on it before needing a recharge.
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
A Frustrating Downgrade from the Watch 5 Pro
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] Coming from the excellent Watch 5 Pro, the Watch Ultra is a significant step backward. I expected an upgrade but found baffling regressions that impact daily use.
Loss of Phone Charging (PowerShare): The inability to charge the watch with my S25's reverse wireless charging is a massive flaw. Due to a new design, it no longer works, forcing me to carry a separate charger. This is a major failure for the Samsung ecosystem and incredibly inconvenient.
Worse Battery Life, Even with Compromises: My Watch 5 Pro lasted nearly 3 full days. The Watch Ultra barely makes it 2, even after I switched to a basic static face to save power. This is a significant real-world downgrade.
Removed Core Functionality: Simple features I used daily on the Watch 5 Pro, like covering the screen with my palm to turn it off, have been removed. Losing these functions makes the watch feel less intuitive.
Hassle for Health Monitoring: Advertising BP monitoring but requiring users to find third-party apps to enable it is unacceptable. A core health feature shouldn't require a workaround. An in-app disclaimer would be a much better user experience.
I feel I didn't get what I paid for. I miss the reliability and thoughtful design of my Watch 5 Pro and hope Samsung reconsiders these regressions.
Loss of Phone Charging (PowerShare): The inability to charge the watch with my S25's reverse wireless charging is a massive flaw. Due to a new design, it no longer works, forcing me to carry a separate charger. This is a major failure for the Samsung ecosystem and incredibly inconvenient.
Worse Battery Life, Even with Compromises: My Watch 5 Pro lasted nearly 3 full days. The Watch Ultra barely makes it 2, even after I switched to a basic static face to save power. This is a significant real-world downgrade.
Removed Core Functionality: Simple features I used daily on the Watch 5 Pro, like covering the screen with my palm to turn it off, have been removed. Losing these functions makes the watch feel less intuitive.
Hassle for Health Monitoring: Advertising BP monitoring but requiring users to find third-party apps to enable it is unacceptable. A core health feature shouldn't require a workaround. An in-app disclaimer would be a much better user experience.
I feel I didn't get what I paid for. I miss the reliability and thoughtful design of my Watch 5 Pro and hope Samsung reconsiders these regressions.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hey BOSSMAN16, thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. To ensure that your Galaxy Watch Ultra is being charging sufficiently, we always recommend utilizing the included charging methods provided when you purchase your Galaxy devices. Although the Galaxy Watch Ultra does not support PowerShare, the wireless charging puck provided will keep your device ready to tackle the day. The battery life on the Galaxy Watch Ultra varies depending on usage, however, your device battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than anticipated battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. To use your palm to shut off your screen, ensure the feature is enabled in the watch's settings. Then, cover the entire watch face with your palm and touch the screen to activate Always On Display (AOD), which may show a simplified watch face or just time, depending on your settings. The Galaxy Watch Ultra does not offer the blood pressure monitoring feature in the U.S. due to the lack of FDA approval. Please feel free to check out the resources shared below to help resolve what you've described to be experiencing. If you have any questions or if you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent watch
on October 8, 2025
Posted by: SamsungLover
[This review was collected as part of a promotion.] I love this watch. It does everything I need it to do. Battery's a long time.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boston
Expertise:Expert
Verified Purchase:Yes
long battery life. well made and light for it's size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Ny new york
Expertise:Intermediate
Verified Purchase:Yes
So Far so good. Very comfortable on my wrist. Easy to maneuver
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US