Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
2
It loses internet connection
on October 10, 2025
Posted by: Stacker
[This review was collected as part of a promotion.] For some reason, when I try to use Gemini, it says that the watch is not connected to internet, so I go to the settings, make sure it is connected and try again, still the same message, "no connected to internet " I had to factory reset the watch and paired it again, so far no more issues after one week after the reset.
Value
2
Response from Samsung USBy R&R Team, October 13, 2025
Good day Stacker, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we continue to make improvements on the performance and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Feel free to review, "Samsung smart watch will not connect to a phone" to help resolve what you've described to be experiencing with your connectivity. If you would like further assistance afterward, do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Customer Rating
5
Truly the best watch I've owned.
on October 10, 2025
Posted by: Montywas
[This review was collected as part of a promotion.] Remarkable looking watch with precision and accuracy far beyond what I expected. It seems like they have perfected it this time. I feel like I never have to take it off, it's so helpful and informative. Easy to use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch Ultra — The AI I Didn’t Know I Needed
on October 10, 2025
Posted by: TheFallingAlchemist
[This review was collected as part of a promotion.] I have to say, I was skeptical about the Watch Ultra and all this talk of “Galaxy AI.” I’ve seen what Samsung’s flagship S25 Ultra can do, but the idea of cramming a full AI feature set into a wrist-sized case seemed far-fetched.
I was wrong.
This watch has had a surprisingly big impact on my day-to-day life. It’s taken over reminders my wife used to give me—now it’s the one telling me to take out the trash, sort the recycling, and, yes, stop staring at the sun. If I suddenly need eye drops, I just shake my wrist and the watch starts offering its judgment—sorry, insight—on whatever I ask, within reason.
I’ll admit I was disappointed when my request to make all the traffic lights green on my way to Dairy Queen went unanswered, but hey, maybe it was just an off day.
Battery life could be better. I get around three days with most features (location, NFC, Wi-Fi, AOD) turned off. With everything enabled, it’s closer to 15 hours. Thankfully, it charges fast—but you’ll need to plan it right, especially if you rely on it overnight.
Speaking of which, the sleep insights are a game changer. Since turning them on, I actually want to get up at 4 AM instead of crawling into a pot of coffee.
All in all, as far as AI interfaces go, you really can’t go wrong here. It’s still learning and evolving, but give it a little time and you might just find yourself in perfect symbiosis with it. YMMV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very popular
on October 10, 2025
Posted by: Lar1970
[This review was collected as part of a promotion.] I received a Samsung ZFLIP5 flip phone as a birthday gift! Before this, I had a regular Samsung phone. I love Samsung and have been using their products for over 15 years. I am very happy with the new phone. It feels good in your hands, and the perfect size for a small bag. It has a great camera and is easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on October 10, 2025
Posted by: APOLLO1980
[This review was collected as part of a promotion.] Used to have a galaxy gear 3 watch this is a big upgrade love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This watch is an upgrade but expensive.
on October 10, 2025
Posted by: RedRover
[This review was collected as part of a promotion.] The galaxy AI is alright. I still haven't gotten T mobile to get the line set up. The watch can't seem to figure out it has its own line. That isn't necessarily the watches fault. The watch is pretty fantastic in itself, but I'd like an easy way to change what the center button does.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Incredible battery life
on October 10, 2025
Posted by: Bm0973
[This review was collected as part of a promotion.] I have forgotten to I put on charge more than do and this watch never dies.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has a ton of features
on October 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Sleep application is amazing gets you a score every morning. Battery life is great to ,I charge my watch every other day.
Value
5
Written by a customer while visiting Samsung US