Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
5
Awesome watch for the"rugged" human
on October 10, 2025
Posted by: BiGMaC
[This review was collected as part of a promotion.] Having Gemini on this watch is awesome. I can just push a button and ask anything. I love the action button which I have programmed so if I hold it for 5 seconds, it will sound a high decibel alarm for safety!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product for watch ultra gym and running every
on October 10, 2025
Posted by: Jlor1983
[This review was collected as part of a promotion.] During work day watch ultra and gym watch ultra too..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this watch!
on October 10, 2025
Posted by: Galahad805
[This review was collected as part of a promotion.] The watch is amazing monitors all my health stuff, gives me my messages, the alarm is great too, being able to access maps with my watch, the galxay ai i havent messed with yet but ive heard great things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly good
on October 10, 2025
Posted by: noylekul
[This review was collected as part of a promotion.] Mostly good. Tracking my outdoor adventures works good (something I was hoping I wouldn't miss when switching from my Garmin watch). Only a few small issues, one of them being the raise wrist to turn on screen setting just randomly gets turned off. I'm not sure how it happens, but I've had it happen a lot and it's frustrating to go into the app and turn it back on when I know I didn't turn it off.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great co-pilot.
on October 10, 2025
Posted by: Shadow
[This review was collected as part of a promotion.] I love this watch. It has great features and a sleek design. I also like the fact the it reminds me to get up and be active. I also like the galaxy AI helps me search and compile information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Charging for no one
on October 10, 2025
Posted by: Reave5150
[This review was collected as part of a promotion.] The time to charge vs non phone time is soooo sad. Fully charged it's good for about an hour. Not worth the price. With the watch and ear buds samsung galaxy ai does not live up to the promise, long charge time, short active time, Ai that just doesn't work. Sooo sad, I love samsung products...these do not reach the minimum.
Value
2
Response from Samsung USBy R&R Team, October 13, 2025
Hello there Reave5150, thanks for taking the time to share your experience using the Samsung Galaxy Watch Ultra. We appreciate your feedback as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode, and up to 48 hours in Exercise power saving mode. This is based on typical usage so results may vary. There are various reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, may be impacting the life of your device. When measuring your heart rate, wear the Galaxy Watch snugly on your arm above your wrist as shown in the figure below. Here's a few tips to ensure an accurate reading:
The accuracy of the heart rate sensor may be diminished depending on measurement conditions and surroundings.
Use the HR feature only for measuring your heart rate.
Do not look directly at the heart rate sensor’s lights. Doing so may impair your vision.
Cold ambient temperatures may affect your measurement; during winter or cold weather.
Take heart rate measurements when you are seated and relaxed.
If you receive a reading that is very different from your expected heart rate, rest for 30 minutes and then measure again.
Smoking or consuming alcohol before taking measurements may cause your heart rate to be different from your normal.
Do not talk, yawn, or breathe deeply while taking heart rate measurements.
Heart rate measurement is affected by physical factors such as light absorption and reflection, such as blood circulation/blood pressure, skin condition, and location and concentration of blood vessels.
Clean the heart rate sensor when it is dirty.
If your device becomes hot to the touch, please remove it until it cools. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
The accuracy of the heart rate sensor may be diminished depending on measurement conditions and surroundings.
Use the HR feature only for measuring your heart rate.
Do not look directly at the heart rate sensor’s lights. Doing so may impair your vision.
Cold ambient temperatures may affect your measurement; during winter or cold weather.
Take heart rate measurements when you are seated and relaxed.
If you receive a reading that is very different from your expected heart rate, rest for 30 minutes and then measure again.
Smoking or consuming alcohol before taking measurements may cause your heart rate to be different from your normal.
Do not talk, yawn, or breathe deeply while taking heart rate measurements.
Heart rate measurement is affected by physical factors such as light absorption and reflection, such as blood circulation/blood pressure, skin condition, and location and concentration of blood vessels.
Clean the heart rate sensor when it is dirty.
If your device becomes hot to the touch, please remove it until it cools. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
Written by a customer while visiting Samsung US
Customer Rating
4
Great possibilities
on October 10, 2025
Posted by: Ksb1031
[This review was collected as part of a promotion.] I am learning about my Galaxy watch. Still much to figure out in order to take full advantage of all the features. Don't know about using Galaxy AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch ultra
on October 10, 2025
Posted by: SanFran
[This review was collected as part of a promotion.] Best Galaxy watch ever, excellent every day slick gear one must have
Value
5
Written by a customer while visiting Samsung US