Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,175 Reviews)
Rating breakdown 3,175 reviews
5 Stars
2,723
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
2
Product not so good
on December 5, 2025
Posted by: WATCH5Life
[This review was collected as part of a promotion.] This watch ultra is looks and some features helpful but not accurate and battery quickly drains. Not recommending.
Value
2
Response from Samsung USBy R&R Team, December 8, 2025
Hey WATCH5Life,
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. To ensure that your Galaxy Watch Ultra is being charging sufficiently, we always recommend utilizing the included charging methods provided when you purchase your Galaxy devices. The battery life on the Galaxy Watch Ultra varies depending on usage, however, your device battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than optimal battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Please feel free to check out the resources shared below to help resolve what you've described to be experiencing. If you have any questions or if you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. To ensure that your Galaxy Watch Ultra is being charging sufficiently, we always recommend utilizing the included charging methods provided when you purchase your Galaxy devices. The battery life on the Galaxy Watch Ultra varies depending on usage, however, your device battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than optimal battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Please feel free to check out the resources shared below to help resolve what you've described to be experiencing. If you have any questions or if you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it for calls
on December 5, 2025
Posted by: Rosey69
[This review was collected as part of a promotion.] I love that hqs dedicated button for galaxy AI can have it remind me to do things and with tasks you can have it tell you things that you have saved like door code number or whatever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy watch ultra
on December 5, 2025
Posted by: Froggie
[This review was collected as part of a promotion.] This watch is great the screen is big and bright and very well built, my only issue is with the message id like to be able to hear the audio message from the watch its self , its great I get the notification for it , but still have to grab my phone to hear it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Historically hated smart watched.
on December 5, 2025
Posted by: Stone33
[This review was collected as part of a promotion.] Verdict: The only smartwatch I haven't wanted to smash.
I have always hated smartwatches. To me, they were fragile, needy notification buzzers that gave me raw data I didn’t care about. I expected to hate the Samsung Galaxy Watch Ultra. Instead, I haven’t taken it off in three weeks.
Here is why this device is different, and it mostly comes down to Galaxy AI.
1. Galaxy AI Filters the Noise
My biggest gripe with wearables was "data overload." I don't need a graph of my heart rate variability; I need to know what to do.
Galaxy AI solves this with the Energy Score.
Every morning, the AI analyzes my sleep, activity, and heart rate to give me a single score (0-100) on my readiness.
Real Life Example: I woke up feeling groggy. The watch gave me a 42/100 and specifically suggested I skip my run and focus on recovery. It acted like a coach, not a spreadsheet. It validated how I felt rather than nagging me to "move more."
2. Communication Without Friction
I refuse to type on a watch screen. It looks ridiculous.
The Galaxy AI Suggested Replies are surprisingly smart. It doesn't just give generic "Yes/No" options. It reads the context of the incoming text conversation and offers genuine replies like, "I'm on my way" or "No worries, take your time." I can tap once and keep moving.
3. Built for Real Life
This thing is a tank. The 47mm Titanium casing and sapphire glass mean I don't panic when I bang it against a doorframe. It feels like a piece of gear, not a fragile toy.
I have always hated smartwatches. To me, they were fragile, needy notification buzzers that gave me raw data I didn’t care about. I expected to hate the Samsung Galaxy Watch Ultra. Instead, I haven’t taken it off in three weeks.
Here is why this device is different, and it mostly comes down to Galaxy AI.
1. Galaxy AI Filters the Noise
My biggest gripe with wearables was "data overload." I don't need a graph of my heart rate variability; I need to know what to do.
Galaxy AI solves this with the Energy Score.
Every morning, the AI analyzes my sleep, activity, and heart rate to give me a single score (0-100) on my readiness.
Real Life Example: I woke up feeling groggy. The watch gave me a 42/100 and specifically suggested I skip my run and focus on recovery. It acted like a coach, not a spreadsheet. It validated how I felt rather than nagging me to "move more."
2. Communication Without Friction
I refuse to type on a watch screen. It looks ridiculous.
The Galaxy AI Suggested Replies are surprisingly smart. It doesn't just give generic "Yes/No" options. It reads the context of the incoming text conversation and offers genuine replies like, "I'm on my way" or "No worries, take your time." I can tap once and keep moving.
3. Built for Real Life
This thing is a tank. The 47mm Titanium casing and sapphire glass mean I don't panic when I bang it against a doorframe. It feels like a piece of gear, not a fragile toy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best product I have ever owned!
on December 5, 2025
Posted by: Nic2715
[This review was collected as part of a promotion.] Easy to set up and operate moving forward. Fast charging and always has service no matter where I go! Cool features and extras make it a wonderful alternative when not able to have phone out at work. Very happy with this buy and will be a customer forever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Watch
on December 5, 2025
Posted by: BlueWolf7
[This review was collected as part of a promotion.] Love my Galaxy Ultra Watch!
Love the size,
Easy to navigate,
Easy to check heart rate, pulse, oxygen, sleep, snoring.
Checks my steps when walking or biking, also able to talk to any one through the watch if phone isn't near.
Any one I've talked to through my watch was able to hear me clearly.
Love that it also has location, so it something were to happen, my family had a piece of mind.
Love that I can ring my device even if on silent from my watch if I can't find my phone.
This watch has many more features, I just haven't had to use them yet.
Love the size,
Easy to navigate,
Easy to check heart rate, pulse, oxygen, sleep, snoring.
Checks my steps when walking or biking, also able to talk to any one through the watch if phone isn't near.
Any one I've talked to through my watch was able to hear me clearly.
Love that it also has location, so it something were to happen, my family had a piece of mind.
Love that I can ring my device even if on silent from my watch if I can't find my phone.
This watch has many more features, I just haven't had to use them yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this watch
on December 5, 2025
Posted by: Kevinvabch
[This review was collected as part of a promotion.] I absolutely love this watch. First of all, it keeps time perfectly and accurately. Secondly, it tracks all of my fitness and health which is a huge help. It even tracks my sleep and then analyzes the quality of my sleep in a very simple summary. The Galaxy AI that's in this watch means that the watch is learning your patterns so that it's then able to offer you suggestions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy Ultra Watch
on December 5, 2025
Posted by: bigchaseusmc
[This review was collected as part of a promotion.] As my first smart watch the Galaxy Watch Ultra exceeded my expectations. The performance is insanely fast, the battery life is way better than I expected, and the build quality feels premium and durable. What really sets it apart is the AI integration — it actually helps streamline my day, from smart health insights to proactive reminders that feel genuinely useful instead of gimmicky. If you want a watch that’s powerful, intuitive, and packed with next-gen features, this is the one.
Value
5
Written by a customer while visiting Samsung US