Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,175 Reviews)
Rating breakdown 3,175 reviews
5 Stars
2,723
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
5
Great Watch and AI
on December 5, 2025
Posted by: Wynnfam44
[This review was collected as part of a promotion.] Totally love this watch. All of the features and the programs are awesome. I haven't used the AI feature yet but my Galaxy phone AI is the one system I use every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ultra Battery Life
on December 5, 2025
Posted by: Sheldon
[This review was collected as part of a promotion.] I use my Galaxy Watch every day, and for the most part, it’s a great device. It’s comfortable, packed with features, and works well for daily tracking.
But there’s one issue that really matters to me — the battery life.
But there’s one issue that really matters to me — the battery life.
In my experience:
If I barely use the watch, I might get a day and a half of battery.
With normal or active use, it rarely lasts more than a single day.
Yes, this is with a brand-new watch, so it’s not a wear-and-tear problem.
Because of this, I often end up going back to my Garmin, which lasts much longer on a single charge. I don’t want to worry about my watch dying when I’m out somewhere unfamiliar or when I might need help. The Galaxy Watch has great phone-free features, but they don’t mean much if the battery is dead.
For me, this limits my ability to leave my phone at home and truly take a break from life — which is something I really wanted from this device.
If Samsung can significantly improve battery life, this would be an amazing all-around watch. But as it stands, the daily charging requirement is a real drawback for anyone active or on the go.
Value
3
Response from Samsung USBy R&R Team, December 8, 2025
Greetings Sheldon,
Thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your device. I recommend reaching out to Samsung Support at your leisure if you would like further assistance and/or help with troubleshooting your device after reviewing the resources shared. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your device. I recommend reaching out to Samsung Support at your leisure if you would like further assistance and/or help with troubleshooting your device after reviewing the resources shared. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Watch!
on December 5, 2025
Posted by: SavageMatt333
[This review was collected as part of a promotion.] This timepiece is exceptional. Its durability is a significant advantage, and I particularly appreciate the innovative gesture controls, such as the ability to change songs with a pinch of the fingers or answer calls with a flick of the wrist. Overall, it's an outstanding watch that exceeds expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on December 5, 2025
Posted by: OkieMEDICRN86
[This review was collected as part of a promotion.] I love the features of my watch. I like that it works even when it's not connected to my phone. I also like that I can use all of my phone apps on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but could be better.
on December 5, 2025
Posted by: Drchucho76
[This review was collected as part of a promotion.] Overall, the Galaxy Watch Ultra is a solid piece of equipment with good features, but there are a couple of things to keep in mind. On the downside, the battery life is somewhat short and tends to run out faster than expected. Additionally, the bezel edges can get damaged relatively easily with daily use, and the strap also tends to get stained. Apart from that, it’s quite a well-rounded watch in terms of functionality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on December 5, 2025
Posted by: Roseyeye
[This review was collected as part of a promotion.] Love all the features on this watch! I bought one for my brother and he loves it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!!
on December 5, 2025
Posted by: Duke1821
[This review was collected as part of a promotion.] I love it, it looks amazing and I'm able to use it to talk on while I'm away from my phone. Has an amazing image quality for a watch as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome watch
on December 5, 2025
Posted by: TMoney
[This review was collected as part of a promotion.] Love my new galaxy ultra watch. The style, the look and functions are awesome.
Value
5
Written by a customer while visiting Samsung US