Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,175 Reviews)
Rating breakdown 3,175 reviews
5 Stars
2,723
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Posted by: Jonathan
from Texas
Expertise:Expert
Verified Purchase:Yes
Nothing to change. I love it. The battery could use a little improvement, but aside from that it's fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
_very dependable watch 5 Samson good job!_
on December 10, 2025
Posted by: reulrich99
[This review was collected as part of a promotion.] 🚨_Very dependable Samsung Galaxy watch 5. It has helped me get better sleep over the months. Lots of cool things built into the watch. Very fast and sleek. I like to use it at work and talking to it to send texts, due to phones not being allowed on the hospital floor.
I've broken a few watch covers. But my watch looks flawless. The watch protectors are worth it. 😎🤙💨_
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch I've had!
on December 8, 2025
Posted by: Pancho
[This review was collected as part of a promotion.] If you want a tough, full-featured smartwatch that handles workouts, outdoor adventures, everyday smart features, and health tracking all in one wrist-ready package the Galaxy Watch Ultra really delivers. It’s great for someone active, busy, or just wanting a do everything watch that doesn’t quit by mid-day. It needs some work especially for those who want something sleek and minimal but for its mix of ruggedness, smart features, and battery plus sensor power, I think it’s one of the best all around smartwatches on the market right now.
Value
5
Written by a customer while visiting Samsung US
Posted by: Thelma
Verified Purchase:Yes
You won't regret buying this watch! This watch is amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
From 5 Pro to Ultra 2025 : Surprisingly worthwhile
on December 7, 2025
Posted by: Amine
from Houston
Expertise:Expert
I had the Galaxy Watch 5 Pro for the past three years, and I was genuinely happy with it. I wasn’t planning to upgrade to the 2025 models—at least not until Samsung’s trade-in program made the offer too tempting to ignore. Even then, I hesitated because the 5 Pro already met all my needs. After watching dozens of YouTube reviews (which honestly didn’t help much), I finally decided to take the leap.
My biggest dilemma was choosing between the Watch 8 Classic and the Ultra. The rotating bezel on the Classic was tempting, but I worried about the Ultra’s thickness—every YouTuber described it as bold, huge, and rugged. In the end, I went with the Ultra mainly because I wasn’t ready to give up the 590mAh battery, the same capacity I enjoyed on the 5 Pro.
I traded in my 5 Pro for the Ultra, and here’s my experience so far:
Trade-in & Purchase: Delivered right on time. The entire online purchase and trade-in process was fast, smooth, and hassle-free.
Connectivity & Setup: Extremely easy. All my data from the old watch transferred instantly with no extra effort.
Display: This is the first thing that hits you. The 3000-nit display is a massive upgrade from the 5 Pro—bright, crisp, and stunning outdoors.
Performance: Super fast and incredibly smooth. Navigating the UI feels effortless—no lag whatsoever. It really earns the “Ultra” name.
Design: Get the white model if you can. It looks gorgeous in person—far more impressive than in photos or videos. I’ve owned black or grey smartwatches for the past decade, and this is my first white watch. I’m amazed by how clean and premium it looks. The watch is also not as thick as you'd expect. It’s surprisingly lightweight—barely noticeable on the wrist. Despite the larger battery and new sensors, the underside sensor area is actually smaller and more comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From 5 pro to Ultra 2025: Surprisingly worthwhile
on December 7, 2025
Posted by: Amine
I had the Galaxy Watch 5 Pro for the past three years, and I was genuinely happy with it. I wasn’t planning to upgrade to the 2025 models—at least not until Samsung’s trade-in program made the offer too tempting to ignore. Even then, I hesitated because the 5 Pro already met all my needs. After watching dozens of YouTube reviews (which honestly didn’t help much), I finally decided to take the leap.
My biggest dilemma was choosing between the Watch 8 Classic and the Ultra. The rotating bezel on the Classic was tempting, but I worried about the Ultra’s thickness—every YouTuber described it as bold, huge, and rugged. In the end, I went with the Ultra mainly because I wasn’t ready to give up the 590mAh battery, the same capacity I enjoyed on the 5 Pro.
I traded in my 5 Pro for the Ultra, and here’s my experience so far:
Trade-in & Purchase: Delivered right on time. The entire online purchase and trade-in process was fast, smooth, and hassle-free.
Connectivity & Setup: Extremely easy. All my data from the old watch transferred instantly with no extra effort.
Display: This is the first thing that hits you. The 3000-nit display is a massive upgrade from the 5 Pro—bright, crisp, and stunning outdoors.
Performance: Super fast and incredibly smooth. Navigating the UI feels effortless—no lag whatsoever. It really earns the “Ultra” name.
Design: Get the white model if you can. It looks gorgeous in person—far more impressive than in photos or videos. I’ve owned black or grey smartwatches for the past decade, and this is my first white watch. I’m amazed by how clean and premium it looks. The watch is also not as thick as you'd expect. It’s surprisingly lightweight—barely noticeable on the wrist. Despite the larger battery and new sensors, the underside sensor area is actually smaller and more comfortable.
Written by a customer while visiting Samsung US
Posted by: JimM
from Jeffersonville,In
Expertise:Expert
Verified Purchase:Yes
Excellent watch. Bright display. Tough design. Watch moved me from the fruit ecosystem to SaMobile to do the excellent features of Samsung Health,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ramin A
from Highlands Ranch, CO
Expertise:Expert
Verified Purchase:Yes
Samsung advertises this watch as supporting AI but if you actually use the AI function, it drains the battery in less than a day. I had to charge it everyday unless I turned off the AI and other functions like always on display. I don't think this watch is ready for AI yet.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Good day Ramin,
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We value your honesty as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than anticipated battery life, please take a moment to check out "Reduced battery life on your Samsung smart watch" to learn what factors, if any, may be impacting the life of your device. If you have any questions or if you would like any further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We value your honesty as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than anticipated battery life, please take a moment to check out "Reduced battery life on your Samsung smart watch" to learn what factors, if any, may be impacting the life of your device. If you have any questions or if you would like any further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US