Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Posted by: TD2026
Expertise:Intermediate
Verified Purchase:Yes
All good accept for band is a bit long and the small/medium band isn't available
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jose
from Houston
Expertise:Intermediate
Verified Purchase:Yes
I think this device overcome all my expectations, smooth touching, performance stunning. In overall amazing device. Thanks Samsung.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good watch battery is terrible
on January 27, 2026
Posted by: MKRE
Always loved the ease of my smart watch but hated the battery life. I don't understand how I can buy a no name smart watch that does all the same stuff and the battery last for 2 weeks on one charge. Maybe stop being a money grab and take care of the customer
Response from Samsung USBy R&R Team, January 28, 2026
Aloha MKRE,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than optimal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn some helpful ways of getting the most life out of your battery. If you would like further assistance afterward or if you have any questions for us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than optimal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn some helpful ways of getting the most life out of your battery. If you would like further assistance afterward or if you have any questions for us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Possibly ex customer
Expertise:Expert
Verified Purchase:Yes
Watch band is too small, impossible to keep the biometric sensor clean. Hardly worth what I paid for it. Might return the thing.
Features
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 26, 2026
Hi Possibly ex customer,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residue or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. For your convenience, I have included a few resources to help resolve what you've described. Be sure to check them out and let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Galaxy Watch Ultra Accessories
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residue or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. For your convenience, I have included a few resources to help resolve what you've described. Be sure to check them out and let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Galaxy Watch Ultra Accessories
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
Written by a customer while visiting Samsung US
Posted by: Nc910259
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Longtime Samsung customer, this watch is every thing you could want! The Watchmaker app is a clear customized app for your personal watch faces!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: davey2240
from Erie, PA
Expertise:Intermediate
Verified Purchase:Yes
I just love this watch, and it does everything that I want it to except 1 very important thing. I wear a Dexcom 7 and have to use a 3rd party app to view my sugar on my watch. The app on this watch will freeze up at any given time therefore looking like it is reading but not. I wish Samsung would have a standalone app on the watch to monitor the Dexcom, Libre, etc. Other than that the watch is over and above what I expected.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: UltraRunR
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Upgraded from the 2024 Ultra Watch to the 2025 and I'm very happy with the modest change. Internals are identical but some of the bugginess has been reduced or eliminated. Was totally on board with the initial orange colorway but had to make the change to blue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: CWN Films
from Texas
Expertise:Expert
Verified Purchase:Yes
This is just the watch I wanted when I bought my S25 Ultra and my Gear S# was no longer compatible. I like the size and features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US