Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
1
For tracking purposes, it's a dud.
on February 23, 2026
Posted by: Luke
from Lewiston, ID
Expertise:Expert
For tracking purposes this watch is a dud. I'm ready to go back to a Garmin. Trying to use it to track myself and my activities and every time at the end of the activity I find out a button got pushed to pause or end the activity prematurely, EVERY TIME. Durability has been good otherwise, battery might be a little lacking compared to my old Garmin. Interface is nice other than the random button push that ruins activity tracking, so activity tracking precision is not there. Also the watch randomly shuts off Raise Wrist to Wake, don't know why, but it does. I'll lift my wrist to look at the time, nothing happens, I do it multiple times, still nothing. Go into settings and the option is turned off in the settings, so I turn it back on. Later in the day or sometimes days later it's turned back off. Seriously Samsung? I've contacted your support and was not given an answer or solution to the problem.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 23, 2026
Greetings Luke,
Thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our product line based on consumer feedback like yours. The Galaxy Watch Ultra automatically tracks activities like walking, running, cycling, and swimming through the Samsung Health app by detecting motion after roughly 10 minutes of continuous movement. You can enable this feature by navigating to Samsung Health > Settings > Auto detect workouts on your device to ensure it records activity, including GPS data for outdoor workouts. Please check your settings to ensure that Do Not Disturb and other modes like Water Lock have not disabled your wake up gesture on your device. Go to Settings > Display and ensure "Raise wrist to wake" is turned on. If Power Saving mode is on, it may also disable this feature. If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messages
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch does not turn on when using waking-up gestures
https://www.samsung.com/us/support/troubleshoot/TSG10007117/
Thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our product line based on consumer feedback like yours. The Galaxy Watch Ultra automatically tracks activities like walking, running, cycling, and swimming through the Samsung Health app by detecting motion after roughly 10 minutes of continuous movement. You can enable this feature by navigating to Samsung Health > Settings > Auto detect workouts on your device to ensure it records activity, including GPS data for outdoor workouts. Please check your settings to ensure that Do Not Disturb and other modes like Water Lock have not disabled your wake up gesture on your device. Go to Settings > Display and ensure "Raise wrist to wake" is turned on. If Power Saving mode is on, it may also disable this feature. If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messages
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch does not turn on when using waking-up gestures
https://www.samsung.com/us/support/troubleshoot/TSG10007117/
Written by a customer while visiting Samsung US
Posted by: Angel
Expertise:Expert
Verified Purchase:Yes
The watch feels super premium. I love the titanium build. It's fast and snappy, and I feel it's very durable. I'm loving the watch so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cincinnati, OH
Expertise:Expert
Verified Purchase:Yes
Love the watch! Love that it tracks so many things, picks up exercises, and the look. Pretty comfortable even though large!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anthony
from Brooklyn New York
Expertise:Expert
Verified Purchase:Yes
The watch boasts excellent battery life, lasting 2 to 3 days. It features a beautiful screen and flawless functionality, combining elegant design with smooth operation.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Carson, California
Expertise:Intermediate
Verified Purchase:Yes
I love my watch. I had a Galaxy Watch before and I switched to a different brand. I didn't realize how much I missed my Galaxy Watch. My new Galaxy Watch works perfectly with my Galaxy Z-Fold phone. I love how they work together with Samsung Health app.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wade
from AZ Phoenix
Expertise:Expert
Verified Purchase:Yes
My only problem is my watch always start a walking exercise without me doing it and it always ruin my records that I'm keeping track with. Yeah also Gemini is not that responsive many times I have to shout and it still won't respond. Good watch overall 👌
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, February 19, 2026
Good day Wade,
Thanks for providing us with detailed feedback regarding your experience utilizing the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our devices, based on your sentiments. To stop your Galaxy Watch Ultra from automatically starting walking exercises and skewing your records, please disable the auto-detect feature in the Samsung Health settings. On your watch, navigate to Samsung Health > Settings > Auto detect workouts and toggle off "Walking" or disable all automatic detection. If Gemini seems to be unresponsive, you can toggle the Digital Assistant off/on in the Galaxy Wearable app or retrain your voice mode. Feel free to check out the resources shared below to help resolve what you've described. Let us know if you have any questions or if you would like further assistance by contacting Samsung Support at your leisure. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messages
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch detects unnecessary movements as exercise
https://www.samsung.com/us/support/troubleshooting/TSG01203537/
Use an AI assistant like Gemini, Alexa, or Bixby on your Galaxy watch
https://www.samsung.com/us/support/answer/ANS10003405/
Thanks for providing us with detailed feedback regarding your experience utilizing the Samsung Galaxy Watch Ultra. Your constructive feedback allows us to make improvements on our devices, based on your sentiments. To stop your Galaxy Watch Ultra from automatically starting walking exercises and skewing your records, please disable the auto-detect feature in the Samsung Health settings. On your watch, navigate to Samsung Health > Settings > Auto detect workouts and toggle off "Walking" or disable all automatic detection. If Gemini seems to be unresponsive, you can toggle the Digital Assistant off/on in the Galaxy Wearable app or retrain your voice mode. Feel free to check out the resources shared below to help resolve what you've described. Let us know if you have any questions or if you would like further assistance by contacting Samsung Support at your leisure. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messages
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch detects unnecessary movements as exercise
https://www.samsung.com/us/support/troubleshooting/TSG01203537/
Use an AI assistant like Gemini, Alexa, or Bixby on your Galaxy watch
https://www.samsung.com/us/support/answer/ANS10003405/
Written by a customer while visiting Samsung US
Posted by: Junior
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Good watch has everything you need, nice with a lot of features,excellent
I would recommend this to a friend!
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Elegant, high quality
on February 17, 2026
Posted by: DRm1
from Boston
Expertise:Intermediate
Top quality feel and comfort. And of top of that, very stylish with high battery capacity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US