Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Average customer rating
4.8
(3,174 Reviews)
Rating breakdown 3,174 reviews
5 Stars
2,722
4 Stars
320
3 Stars
76
2 Stars
34
1 Star
22
90%of customers recommend this product.
(
329 out of
366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2025)
Customer Rating
2
This product has a great feature but..
on April 9, 2026
Posted by: Dakeltibuto
[This review was collected as part of a promotion.] The timepiece boasts of promising functionalities such as Bibxy or AI, heart rate, EKG, sleep pattern, etc.
I have been utilizing this watch consistently, even during my sleep, to monitor my sleeping pattern and when I engage in physical activity.
I appreciate this watch, however, the issue of battery life remains a concern. Despite fully charging it overnight, it depletes rapidly, necessitating recharging within a single day.
I trust that they will address this issue, as it is a recurring problem with the Galaxy watch.
Value
2
Response from Samsung USBy R&R Team, April 9, 2026
Hello Dakeltibuto,
Thanks for your feedback about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we continue to improve the performance and functionality of our product line. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than anticipated battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thanks for being a dedicated Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for your feedback about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we continue to improve the performance and functionality of our product line. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than anticipated battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. We're happy to listen and work toward a better experience for our customers. Thanks for being a dedicated Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 9, 2026
Posted by: Pablo741
[This review was collected as part of a promotion.] I really like it. I also share with my friend to buy that watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent! I love it! This watch is just the best
on April 9, 2026
Posted by: Patience Ogbonnaya
Verified Purchase:Yes
This watch is above my expectation. I am glad i got it and just the perfect blue
Response from Samsung USBy R&R Team, April 9, 2026
Howdy Patience,
Thank you for reaching out to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to make improvements on our product line to best suit the needs of our customers. We're happy to hear that your Galaxy Watch Ultra purchase has surpassed your expectations. In fact, we'd love to hear more from you regarding your experience. Please feel free to contact Samsung Support if you would like any further assistance or if you would like to share additional feedback with us. We're always here for you! Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for reaching out to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we continue to make improvements on our product line to best suit the needs of our customers. We're happy to hear that your Galaxy Watch Ultra purchase has surpassed your expectations. In fact, we'd love to hear more from you regarding your experience. Please feel free to contact Samsung Support if you would like any further assistance or if you would like to share additional feedback with us. We're always here for you! Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
4
My ultra watch
on April 8, 2026
Posted by: Firsttimelongtime
[This review was collected as part of a promotion.] I appreciate the watch’s compatibility with essential apps like wallets, weather, and fitness tracking. However, it would be beneficial to access both Google Wallet and Samsung Wallet without setting one as default, as added flexibility would improve the experience. (Ecosystem/Software Flexibility) While the watch comes preloaded with common apps, the app store feels limited in variety and engagement. It will be interesting to see how future updates improve functionality and appeal. (App Ecosystem/Software) In terms of customization, more control over preloaded watch faces would be welcome. “Vision enhancement” settings create more muted complication colors, but I would prefer keeping those tones on the watch face while the app interface stays vibrant. A “complication color” option would allow more cohesive personalization. (UI/UX/Customization) Battery life lasts a full day with regular use, which is acceptable, though improvements would help. Faster charging could offset this and make battery less of a concern. (Battery/Charging) Although some may find the watch bulky, I find it comfortable, especially with a nylon or corded band over the standard strap. However, during certain activities, the size and side keys can lead to unintended inputs, opening apps unintentionally. Adjustments to key placement or a lock feature would improve usability. (Hardware Comfort/Usability)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Okay watch
on April 8, 2026
Posted by: NickiB27
[This review was collected as part of a promotion.] The watch's screen and battery life are major upgrades from my classic 4. I'm not a huge fan of the button on the side as the watch is quite large and gets pushed anytime I bend my wrist. Call quality is okay, but not great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Freezes too much
on April 8, 2026
Posted by: Rob91001
[This review was collected as part of a promotion.] After charging the watch will freeze and I'll have to do a restart often.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Salutations Rob91001,
Thanks for reaching out to share your feedback with us regarding your experience using your Samsung Galaxy Watch Ultra. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out the resources shared below to help resolve what you may be experiencing with your device. Let us know afterward if you have any questions or if you would like further assistance by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Thanks for reaching out to share your feedback with us regarding your experience using your Samsung Galaxy Watch Ultra. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out the resources shared below to help resolve what you may be experiencing with your device. Let us know afterward if you have any questions or if you would like further assistance by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Miami Florida
Expertise:Expert
Verified Purchase:Yes
Super happy with the purchase, battery life is phenomenal, performance is outstanding
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Quality
on April 7, 2026
Posted by: Babi21
The Best Watch I Ever Have. Love My Ultra !!!
Dive, play tennis and mtb.
Dive, play tennis and mtb.
Written by a customer while visiting Samsung US