Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,796 Reviews)
Open Ratings Snapshot
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Loving it!
on October 2, 2024
Posted by: Saroj Ramki
from Chicago
Expertise:Expert
Verified Purchase:Yes
Loving the Samsung S24 Ultra 512GB! Thank you Samsung
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This is actually a downgrade
on October 2, 2024
Posted by: RickF
from Los angeles, California
Expertise:Expert
If this is the "Top" phone, why do you remove features away?
1.Live Messages got removed.
2.Hyperlapse video does not have super steady anymore.
3.Text messaging is not compatible with reactions.
I regret getting this phone very much and I am not planning to comeback to Samsung.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 2, 2024
Thanks for reaching out to us, Rick. We appreciate your feedback on the Galaxy S24 Ultra and are here to assist you. Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize, or erase objects. Live Translate lets you communicate in other languages over the phone. To address the concern you raised about the camera feature, please ensure that the "Super steady" option is enabled in the camera settings while using the Hyperlapse camera. You can do this by tapping the settings icon, selecting "Settings to keep," and then enabling "Super steady." Regarding the messaging issue, we suggest trying an alternative messaging app such as Google Messages if you wish to use reactions with your text messages. If you have any further concerns or questions, please don't hesitate to contact Samsung Support and we'll be more than happy to help. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 Ultra
on October 2, 2024
Posted by: Edgar
Verified Purchase:Yes
I am a samsung fanatic! I just got my s24 ultra and wow it definitely looks, and works so much better than any phone on the market!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
100% recommended
on October 2, 2024
Posted by: AMAM
from Florida
Expertise:Intermediate
Verified Purchase:Yes
"Amazing phone! Samsung Galaxy S24 Ultra 512GB exceeds expectations. Stunning display, long battery life, exceptional camera, and seamless performance. Highly recommend!"
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on October 2, 2024
Posted by: Zahid
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I am always a samsung guy. I am using samsung from Note 4 model.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
na
on October 1, 2024
Posted by: nana
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
The phone is very good and camera quality is very good
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything as expected
on October 1, 2024
Posted by: Alex
from FL
Expertise:Expert
Verified Purchase:Yes
Work very good and I have what I need for usual using
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on October 1, 2024
Posted by: Sidra
from New York
Expertise:Expert
Verified Purchase:Yes
Charging port stop working properly within a week.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 2, 2024
Hey Sidra! Thank you for reaching out to us. Our aim is to offer you the best products and services in the industry. We noticed that you contacted us regarding your experience with the Galaxy S24 Ultra and we're sorry to hear that your charging port has stopped working. Please remember that Samsung products come with a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, you have the option to acquire Samsung Care+ for eligible devices, which provides extended protection and support. Please get in touch with Samsung Support so that we can gather more details and take the necessary steps to resolve this matter. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
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