Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Every part of this phone is tip top!
on October 10, 2024
Posted by: vegasbornandbred
[This review was collected as part of a promotion.] The Galaxy Ai on this phone is absolutely awesome!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 10, 2024
Posted by: Yas19k131
[This review was collected as part of a promotion.] As always the best phone in the market. I love the camera and new ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
it has more ability then my brain does
on October 9, 2024
Posted by: bigdickbubba
[This review was collected as part of a promotion.] Advanced technology continues to push boundaries. Unlocking the full potential of innovative devices requires dedication. Exploring new features and functionalities can be a rewarding journey. Embrace the learning process and discover the possibilities. Continual exploration leads to greater understanding and mastery.
It's great to have hobbies and interests that challenge you. Pushing your limits can lead to personal growth and satisfaction. Whether it's a physical pursuit or a mental exercise, those skills can be valuable in many aspects of life. Keep striving for improvement and enjoy the journey. Remember, focus and dedication are key to progress.
Value
4
Written by a customer while visiting Samsung US
Posted by: Mehmet
from PA
Expertise:Expert
Verified Purchase:Yes
My phone is amazing with all its features. I am very happy that I chose Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is great feature
on October 9, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] It's good phone at work with smart pen. But this is not good for gaming, Not good for playing games, prone to overheating and lag.
Value
4
Written by a customer while visiting Samsung US
Posted by: Shae
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Its a pretty nice phone,dont look much different from the S23 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tadeas
from Miami, Florida
Expertise:Expert
Verified Purchase:Yes
I looked at a lot of reviews, and I thought the S24 Ultra sounded nice. But I have it and I'm thinking I must have a defective unit or something. The camera doesn't take sharp pictures, the touch screen sometimes doesn't register when I tap on it (really annoying!!). I'm a young whitecollar professional, my hands never have issues with touchscreens. The IP68 rating doesn't hold either: I had my phone in my pocket while sitting on the sand at the beach. Just before my friend and I left, one of the waves came much closer to us, and it got a part of my shorts wet for less than 10 seconds. The wave splashed the side of my shorts that had this phone. I quickly took it out of my pocket and it was wet. Ever since then, when I charge my phone with the cable, it doesn't fast charge anymore, only slow charge. And back when the fast charging did work, it was also not as advertised. It's supposed to charge at 45W, but the highest it would go is 20-30W, that I tested in the first week of having it. At the moment (after being splashed with water) it only charges at 12W wired and randomly disconnects. It's been a very disappointing experience, and I miss my old phone. To add salt to the wound, this is supposed to be Samsung's flagship phone. I've only had it for a month.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 14, 2024
Hey Tadeas. Thank you for sharing your feedback on the Galaxy S24 Ultra. We hate to see that your experience hasn’t matched your expectations, especially with the camera, touch screen, and charging performance. For the camera, we recommend checking your settings and try using the Scene Optimizer or Pro Mode to fine-tune the sharpness of your photos. We understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Check out the link attached for options to help troubleshoot. Regarding the IP68 rating, while the Galaxy S24 Ultra is designed to be resistant to dust and water up to certain levels, prolonged exposure to water can impact its performance, particularly if moisture reaches the charging port. You can try using the moisture-detection feature, which should notify you if the port is still wet. Ensure the port is dry and free of debris before attempting to charge again. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Reach out to us at Samsung Support so that we can provide additional assistance with this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Touchscreen)
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https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Touchscreen)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 9, 2024
Posted by: americanspirit
[This review was collected as part of a promotion.] Great phone. Love the galaxy Ai. They made a lot of improvements on that even after it came out originally with the S24. The deciding factor for me was the flat screen. Glad we moved away from curved screen.
Value
5
Written by a customer while visiting Samsung US