Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: William
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Absolutely an amazing and beautiful phone. Very fast and fun.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 19, 2024
Hi there William, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you are loving the features and appearance of your new phone. We hope you'll reach out to us again if you have any questions or feedback about any of your Samsung products. We have also provided links to the manual and Samsung Support Team for your convenience and exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
1
Over Image Processing
on August 26, 2024
Posted by: Tartie
[This review was collected as part of a promotion.] I'm a photographer/artist and got this phone specifically for the camera and editing. Overall it's a good phone, video quality is amazing and only reason I've kept it. Photos however, are extremely over processed and your not able to turn the Galaxy AI image processing off, only down. The higher resolution images are unusable, you can take what looks like the perfect image and then ten seconds later it "process" into an over edited altered image. When you click the button to take a picture, the picture you get should look THE SAME. This is a huge huge problem. Using the lowest resolution camera setting and lowest AI setting is the only way I can get decent-ish images. Such a waste. Samsung you need to FIX this!
Value
1
Response from Samsung USBy R&R Team, August 28, 2024
Hey Tartie, It's great to hear from you. We greatly appreciate your feedback as we continue to make constant improvements. We see that you contacted us about your experience with the S24 Ultra. The Galaxy S24 Ultra’s camera is the first smartphone equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. We understand that some users prefer to be in control of their photo editing. To turn off intelligent optimization on your S24 Ultra, first go to the Camera app, then open the Camera Settings. Click on "Intelligent Optimization" and select the minimum optimization option. If you have any further concerns or questions, we're always here to assist you at Samsung Support.smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, LOVE my Samsung S24 ULTRA!!!
on August 27, 2024
Posted by: Easyhorizons
[This review was collected as part of a promotion.] I just love everything about this phone! The newest in tech, and so fun to goof around with it too! The Samsung AI has provided me with such ease in searching the internet! All I need to do is request information, and it does the dogpile search; providing me with an entire array of information from all over the net! This gives me the opportunity to explore all sorts of perspectives on information that I previously felt like I was a fairly well informed person. I LOVE to learn, and be informed, so this is a high point for me!
I'm also loving the ability to connect with smart things, and turn the washer and dryer and oven on and have everything ready when I get home. It's just so lovely and convenient! Another thing that I find super wonderful with my phone, is that I can go riding on my horse and share my location with my husband on Google Maps, so that if I have any sort of accident, he can easily find me. I really enjoy having the stylus available for some of the coloring apps, which is one of my favorite pastimes while I'm waiting in the doctors office. It's a really nice phone, and the screen has been upgraded to an inset screen, so that it's much more challenging to break the screen. Samsung also has its own warranty plan available now, and it INCLUDES screen replacements for a mere pittance, in comparison to some of the other warranty plans available today. I'm sticking with Samsung! They definitely are moving forward with their tech!
I'm also loving the ability to connect with smart things, and turn the washer and dryer and oven on and have everything ready when I get home. It's just so lovely and convenient! Another thing that I find super wonderful with my phone, is that I can go riding on my horse and share my location with my husband on Google Maps, so that if I have any sort of accident, he can easily find me. I really enjoy having the stylus available for some of the coloring apps, which is one of my favorite pastimes while I'm waiting in the doctors office. It's a really nice phone, and the screen has been upgraded to an inset screen, so that it's much more challenging to break the screen. Samsung also has its own warranty plan available now, and it INCLUDES screen replacements for a mere pittance, in comparison to some of the other warranty plans available today. I'm sticking with Samsung! They definitely are moving forward with their tech!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S24 ultra fails to live up to expectations
on February 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I was extremely disappointed receiving the s24 ultra. The camera did not accurately capture subjects. Everything had a cool tone to it, even with the warmth settings all the way up. The colors were completely off. The harsh enhancements made photos even worse as well.
The screen also appeared very dull in general and almost "fuzzy."
It was very weird looking at the 24 ultra side by side to the 22 ultra - and a model 2/3 years old now blew the brand new device away.
I also was not happy the front facing camera is still downgraded from the 22 ultra. The enhancements the 24 had were supposed to make up for the downgraded mp but it was clear that it did not.
The same issues occurred in camera no matter which lens was used as well.
The screen also appeared very dull in general and almost "fuzzy."
It was very weird looking at the 24 ultra side by side to the 22 ultra - and a model 2/3 years old now blew the brand new device away.
I also was not happy the front facing camera is still downgraded from the 22 ultra. The enhancements the 24 had were supposed to make up for the downgraded mp but it was clear that it did not.
The same issues occurred in camera no matter which lens was used as well.
Value
1
Response from Samsung USBy Social Commerce, February 28, 2024
Howdy Ashleylynn,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Take a moment to review, "Adjust keyboard setting on your Galaxy phone" if you would prefer to utilize voice input for your messaging, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. For your convenience, I have also provided a link to your device manual so that you may configure your camera settings to your liking. Fun fact: Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any additional assistance after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00079092/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Take a moment to review, "Adjust keyboard setting on your Galaxy phone" if you would prefer to utilize voice input for your messaging, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. For your convenience, I have also provided a link to your device manual so that you may configure your camera settings to your liking. Fun fact: Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any additional assistance after reviewing the resources that have been provided by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00079092/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra could be better
on March 14, 2024
Posted by: BamaFan
[This review was collected as part of a promotion.] S24 ultra is a good phone that is missing the micro sd slot & ir blaster that has been requested by many loyal samsung customers & should be included in a phone that calls itself an ultra phone. I like my S24 ultra but besides the 2 complaints i mentioned earlier we could also use a bigger battery & 16 gb of ram along with a fresh design for the s25 ultra. So far I'm enjoying the S24 ultra,just wish samsung would bring back some of those missing features that made previous note & ultra phones the best for samsung fans.I would give this phone a solid 4 stars but if you want a 5 star rating give us more without jacking up the price any further.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
ULTRA IS A BEAST
on April 29, 2024
Posted by: love2shop
[This review was collected as part of a promotion.] I say this everytime a new samsung note/ultra serious comes out. but this is one is perfect.
refinded in everyday. performance. battery, camera. it's all checked off.
Value
5
Written by a customer while visiting Samsung US
Posted by: JBH3
Expertise:Intermediate
Verified Purchase:Yes
Nice replacement for my samsung S21 ultra. I needed the 512 Gb!
Written by a customer while visiting Samsung US
Customer Rating
3
Not what i expected
on February 13, 2024
Posted by: AAA94
Expertise:Expert
After using the device for several weeks, I have realized that it gets too hot when using the camera, some common applications like Spotify or WhatsApp have strange problems, the battery does not even last a full day, the x100 zoom is bad, and the content uploaded to Instagram or WhatsApp is still of very poor quality, I am not very happy with the purchase, it is one of the most expensive devices on the market and it does not perform as it should.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 13, 2024
Aloha AAA94,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With your new Generative Edit feature, it gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, you can let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. If you would like any additional assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With your new Generative Edit feature, it gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, you can let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. If you would like any additional assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US