Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
2
Send Us Back to the 23 Ultra!!
on November 16, 2024
Posted by: AshKatt
Expertise:Expert
I brought it as soon as it came out didn't give me any problem. I've had the 21, 22, 23 and 24 ultra
Let me say 23 Ultra was the best. The 24 Ultra is like a downgrade. Hate the Al assistance, we can definitely live without that. The 23 Ultra battery lasted longer. Fast forward to now. My phone charges so slow even with the 45w Samaung charger. My first time ever being so disappointed with Samsung. The battery drains so fast you can't get anything done!! Everybody with this phone having the same issue. We need this Fixed ASAP.
Let me say 23 Ultra was the best. The 24 Ultra is like a downgrade. Hate the Al assistance, we can definitely live without that. The 23 Ultra battery lasted longer. Fast forward to now. My phone charges so slow even with the 45w Samaung charger. My first time ever being so disappointed with Samsung. The battery drains so fast you can't get anything done!! Everybody with this phone having the same issue. We need this Fixed ASAP.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for sharing your experience with the Galaxy S24 Ultra, AshKatt. We’re here to help address your concerns and enhance your experience with your device. For the battery, ensure your device is running the latest software update as updates often include optimizations for performance. You can check for updates in Settings > Software Update. To maximize battery life, consider adjusting settings like display brightness, background app usage, and adaptive battery in Device Care. Check out the link attached for additional options to help optimize your phone's battery life. For charging speed, we recommend using the Samsung 45W Super Fast Charger with the original cable for optimal performance. If you’re experiencing slower charging than expected, verify that the cable and charger are in good condition or try another compatible Samsung charger. If you have any further concerns or need additional assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002871/ (fast charging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002871/ (fast charging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone!
on November 16, 2024
Posted by: Tlb132
[This review was collected as part of a promotion.] I switched my old phone for the Galaxy S24 Ultra and I couldn't be happier! I love the large screen and the phone is so user friendly. The battery lasts forever and I use it a lot. I follow the weather, shop, check appointments and so many other things. Bixby assist is especially helpful. But the best is the camera and editing features. My pictures are so crisp that I've mounted several in 11" by 14"! Don't know how I did without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pie phone can't compete
on November 16, 2024
Posted by: BrunoR
[This review was collected as part of a promotion.] This device could multitask perfectly I love the customization that it offers, and my daughter can't get enough of that S Pen with the drawing and coloring apps. I'm always the one to do photography at fam events because I have the best cameras in the house and it never disappoints! I actually like the new editing and the AI features they've added to have served and proven to be fun and useful when playing around or editing pictures. Coolest phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is multitasking king of phones!!
on November 16, 2024
Posted by: Kash1herb
[This review was collected as part of a promotion.] This phone is probably the best phone I've ever owned in my life! The camera is superb and this phone is great for gaming and multitasking!! This phone is honestly the best phone on the market. Also, the Galaxy AI truly enhances the quality of this phone! Can't go wrong with the S24 Ultra!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So satisfied with this phone.
on November 16, 2024
Posted by: Pgrahn
[This review was collected as part of a promotion.] All of the fantastic features, the great camera, and the amazing screen, and the Galaxy AI have all been eye opening experiences to me. Formery I only ever had a Samsung TV. Since I purchased the phone I have also gotten the Samsung Watch 7 Ultra and a Samsung washer and dryer equiped with smart things features. The synchronicity between all the products is wonderful. I really can't recommend their products enough. Fantastic. Very happy customer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone so far in the market.
on November 16, 2024
Posted by: Vanzann
[This review was collected as part of a promotion.] I been using samsumg for a long time, it is awesome because I can personalize almost everything, I love the new AI because there are some stuff that is awesome, like the you can translate live calls, also that you can look up for something especific and it will look for it, even look where you can buy teh stuff or how is it call, I love the flat screen more that the curv screen, even thought it was a awesome point of the galaxy phones it always were more delicate and I did crack two phones before because of the curv screen, but now with the flat screen I've didn't have any problems.
I also want to highlight a lot the battery that this phone had, the best battery ever, It last a LOT, doesn't matter how many things you doing on it, it would last, I love the battery life, and the cameras as the past phones is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 16, 2024
Posted by: UltraThrash
[This review was collected as part of a promotion.] The phone is quite amazing. The processor capabilities with dex really simplifies my file sorting in mobile applications. The s pen as a portable mouse takes it further. Screen size is perfect. Durability and water resistance make me feel confident using my phone out and about. This literally is the best thing ever. Definitely happy with my purchase. Cherry on top is 7 years of support so i do t feel ill experience any compatability issues any time soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is tox tops.2 thumbs way up.
on November 16, 2024
Posted by: Cooperstown
[This review was collected as part of a promotion.] Ai Gemini is smarter than any human I've ever met.
Value
5
Written by a customer while visiting Samsung US