Charge connector not good (purchase new one and open the package just 1 week ago)
Response from Samsung USBy R&R Team, December 13, 2024
Hi there Sungbae Moon, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy S24 Ultra with us. We understand how important being able to charge your device is to you every day, and we would love to assist you. We have provided links to the Samsung Support Team and your warranty information to help you resolve this matter. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info
It is a perfect phone with very useful new ai app and also nee functions. You have many options of colors to choose. The only thing is that it says it is dual sim and it is not.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 13, 2024
Hi there Emchicas, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear you are so pleased with the enhanced features of your new device, especially Galaxy AI. For the additional SIM capabilities, we recommend reaching out to your carrier directly for assistance and enabling of either physical SIM or e-SIM connections. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Don't like the features for call waiting, downloading pictures and merging data from other phones
No, I would not recommend this to a friend.
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, December 12, 2024
Hello A Journey 2 Manhood, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy S24 Ultra with us. We completely understand that new devices and updates to software can take some adjustment and cause frustration with new and changed features. We have provided a link to the Samsung Support Team to answer any questions and work with you one on one with your device. We have also provided a link to the full device manual to help you with the settings and capabilities as you align your device to your needs and wants. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages