Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,796 Reviews)
Open Ratings Snapshot
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
4 out of 5
4
prefer the zflip
on December 13, 2024
Posted by: Lilogigi
from georgia
Expertise:Intermediate
Verified Purchase:Yes
it is OK, I got it for the camera and that wasn't worth giving up the flexibility of the Z flip. will most likely Exhange this in a year for the flip.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfection
on December 13, 2024
Posted by: Chris
Verified Purchase:Yes
Beautiful well designed phone works like a swiss watch.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S24 Ultra
on December 13, 2024
Posted by: Bala
Verified Purchase:Yes
Not happy with poor function of face recognition and thumb print scanner.
Response from Samsung USBy R&R Team, December 16, 2024
Hi Bala, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know how valuab le your phone is to you every day, and wanting the ease to unlock your device with either your face or your fingerprint. We have provided links to a few articles to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good, not mind-blowing
on December 13, 2024
Posted by: Aaron
Verified Purchase:Yes
Not really a big upgrade on the S21 Ultra I had before. Except for the screen! So much better outside. Can actually see it. Do enjoy s pen nativity. Cameras don't seem better to me.
Response from Samsung USBy R&R Team, December 17, 2024
Hi Aaron, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how important your phone is to you and wanting the feel that you have made a good investment in your new device. We are happy to hear you are pleased with the enhanced display and S Pen functionality. We have provided a link to the full device manual to help yoou with the different camera settings and functionality to capture the best photos and videos possible. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended or expected, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Incompatibility with Whatsapp
on December 13, 2024
Posted by: Paulo
Verified Purchase:Yes
Updated my phone because Whatsapp was freezing on S23 Ultra, made my backup to s24 and its still freezing.
Response from Samsung USBy R&R Team, December 16, 2024
Hi there Paulo, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how important specific apps are to you every day for keeping in touch with your loved ones. We have provided a link to an article below to help you troubleshoot this experience, and have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it!
on December 13, 2024
Posted by: Aojvb
Verified Purchase:Yes
I love the cameras
I love the pen
I love the sound
So, I love my new phone!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My first flagship ever
on December 13, 2024
Posted by: lizziechic123
from Alabama
Verified Purchase:Yes
I'm kinda in love with this thing. I'm sure there's so much that I've still yet to discover about it but it's my first flagship phone ever and I love it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy Transaction
on December 13, 2024
Posted by: Mike
Verified Purchase:Yes
Pretty seamless trade, great trade in offer. Actually used the chat help feature and that was surprisingly easy and assuring that I was getting the best deal.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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