Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,796 Reviews)
Open Ratings Snapshot
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
4 out of 5
4
Nice
on January 6, 2025
Posted by: Sarah
from TX
Expertise:Expert
Verified Purchase:Yes
It's a nice update but I have not seen enough of a drastic difference between my S22 and S24.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 7, 2025
Hi Sarah, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We are happy tohear you are overall pleased with the functionality of your new device, and we would love to help you discover the updated features of your new phone. In addition to the updated processesor from Snapdragon 8 Gen 1 to Snapdragon 8 Gen 3, you also have enhanced RAM to 12GB. You also have the enhanced camera having been upgraded from 108MP to 200MP and 50MP Tele upgraded from 10MP Tele. This phone also comes with the new Galaxy AI features including Live Translate, Note Assist, and Generative Edit. We have provided links below to the full device manual to help you discover all of the enhanced features, and another to the Samsung Support Team if you ever have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Oh my what big battery life you have
on January 6, 2025
Posted by: Itsnick
from California
Expertise:Intermediate
Verified Purchase:Yes
Love the large screen and the battery life. Phone is heavy, and I cannot get used to it but still happy about upgrading
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Hey there Itsnick, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how pleased you are with the enhanced features and battery life of your new device. We understand that new devices can come with an adjustment period for the feel and weight in your hand or other means of carrying, and the overall usage. We hope you have found the opportunity to explore the enhanced features of Galaxy AI. We hope you'll reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 5, 2025
Posted by: Jalen
from Albuquerque, New Mexico
Expertise:Expert
Verified Purchase:Yes
It's lived up to all expectations that I had for the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2025
Hey Jalen, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear that your new device is meeting your expectations and you are finding it valuable to you every day. We have provided a link to the full device manual if help you discover additional features and functionality such as Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise as you continue to explore the features and use any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very Good
on January 5, 2025
Posted by: Frozengate
I love most about this phone.
I'm looking forward to see 25 and 26
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on January 5, 2025
Posted by: Shopaholic
I purchased a month ago and totally satisfied with the product.
Response from Samsung USBy R&R Team, January 7, 2025
Hi Shopaholic, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are overall pleased with the usage of your new device. We know it can take some time to explore all of the new features of this device, and we have provided a link to the full device manual to help you along in this discovery. We have also shared a link to the Samsung Support Team if you have any questions during this discovery. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A solid phone but lacking in a few departments
on January 4, 2025
Posted by: Charles
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I give this device a 4/5 overall mainly due to a few things.
The first is the oleophobic coating on my unit has really interfered with overall screen usage and at times S-pen functionality. Not sure if its rubbing off or what but sometimes its no problem, others its not working properly. But a known issue with this device.
The second issue is Charging Speed. In 2024 there are many other phone options that can charge much faster, coming in at about an hour to fully charge the device, 0-100 is just unacceptable. Hopefully Samsung will get up to other competitors' level with at least 65W+ charging in next gen devices.
Coming from an S22U, I welcome the slightly improved screen-to-body ratio, lighter weight, slightly improved Camera quality, and AI seems a bit quicker on this S24U. Overall a solid device from Samsung despite those 2 major issues aforementioned.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2025
Hi there Charles, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear you are overall pleased with the usage of your new device, and we would love to help you with the features that are not meeting your expectations. For the charging speed of your device, without knowing what charger you are currently using, the Super Fast Charging Speeds are accomplished with a 25W power adapter. For the display we have provided a link to an article about the responsiveness of your display, and another to the Samsung Support Team if you believe there may be an underlying factor as the cause of this matter. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Products & quality.
on January 4, 2025
Posted by: Lohith
from Irvine, California
Verified Purchase:Yes
Excellent product, excellent camera quality with high pixels. Fastest processors.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hey there Lohith, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced quality and features of your new phone. Hopefully in addition to the amazing camera you have found time to play around with the Generative Edit feature of Galaxy AI to further enhance your photos and videos. We have provided a link to the full device manual to help you disover this feature. We have also shared a link tot he Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!!
on January 4, 2025
Posted by: Yajhaira
from Roswell, NM
Verified Purchase:Yes
Absolutely love this phone, everything about it is so amazing. It took a little bit to get used to the hig size difference going from a galaxy s22 to the 23 ultra. Definitely worth it, and would buy again. Best camera on a phone that I've owned. I highly recommend this phone to everyone around me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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