Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,798 Reviews)
Open Ratings Snapshot
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
4 out of 5
4
Nice phone but terrible voice to text
on January 18, 2025
Posted by: Tom H
Verified Purchase:Yes
I love this phone But It did not Upgrade The voice Text As I expected it to do Period it still doesn't capitalize or punctuate correctly. And does not offer alternatives to words that can be spelled different ways. I intentionally left this review in the way that it was produced by voice to text. You can see the issues especially in the first sentence.
Response from Samsung USBy R&R Team, January 22, 2025
Hi there Tom H, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased with your usage of your new phone. We would love to help you ensure your voice to text operates as intended. We have provided a link to an article to help you reset Bixby with your voice commands and better understand you. We have also shared a link to the Samsung Support Team if this matter continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Set up Bixby on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001414/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Muy buen producto estoy muy satisfecho de comprarl
on January 17, 2025
Posted by: Miguel
from Louisville KY
Expertise:Expert
Verified Purchase:Yes
Muy buen producto estoy muy satisfecho de comprarlo
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 17, 2025
Posted by: Gsuriel
from North carolina
Expertise:Intermediate
Verified Purchase:Yes
This is hands down the best phone of 2024 and I wouldn't look any other way
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy user forever 💜 💕
on January 17, 2025
Posted by: Nrisem
from Effingham Illinois
Expertise:Expert
Verified Purchase:Yes
Galaxy at its best ..... no complaints long time Galaxy user 💜
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 17, 2025
Hey Nrisem, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how much you are loving all of the enhanced features and capabilities of your new device. We hope you have found an opportunity to explore the features of Galaxy AI and we have provided a link to the complete manual for your device, and another to the Samsung Support Team to answer any questions that may arise. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 16, 2025
Posted by: Jose
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Great product battery last 2 days or longer depends on how much I use it and very responsive.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 17, 2025
Hey there Jose, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear how pleased you are with the battery life and overall functionality of your new phone. We hope you have found time to explore the full capabilities of Galaxy AI for your device. We have provided a link to the full device manual to help you best align your device to your needs and wants. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung porducts. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Vibrating
on January 16, 2025
Posted by: Denis Denis
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
The vibration is realy weak, not like note 20 i have, so when i make alarm schedule wont vibrate as good as note 20.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 17, 2025
Hi there Denis Denis, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important specific features of your new device are to you every day, and we would love nothing more than to help you align the settings to your needs and wants. We have provided a link to the Samsung Support Team if you believe your device may not be operating as intended or would like assistance with setting options to have the alarm experience you are seeking. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Design
on January 16, 2025
Posted by: Allen
from SF Bay Area, CA
Expertise:Intermediate
Verified Purchase:Yes
Great phone with good battery life and great camera.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 16, 2025
Hey Allen, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with enhanced features and capabilities of your new phone. We hope you have found time to explore all of the amazing Galaxy AI features of your phone, and integrated them to enhance your daily experience. Please, reach out to us again in the future if you have any questions about your Samsung products, we have provided a link to the Samsung Support Team for your convenience in this instance. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not bad, but not super great
on January 16, 2025
Posted by: RrrKkk
Expertise:Intermediate
Verified Purchase:Yes
Nice phone with a few things that could be better.
Flipping between screens is very laggy
Response from Samsung USBy R&R Team, January 16, 2025
Hi RrrKkk, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear how pleased you are with the inital usage of your device. We would love to help you troubleshoot the lag you mention experiencing with your device. We recommend going in to your settings under display and adjusting the motion smoothness from standard to adaptive to increase the refresh rate of your device. We have provided a link to the Samsung SUpport Team if you continue to experience this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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