Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,798 Reviews)
Open Ratings Snapshot
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Epic phone!
on January 30, 2025
Posted by: Lisa D
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Beautiful display & epic upgrades from my 22Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Hey there Lisa D, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing that you are noticing a significant difference from your previous phone to your new one. We hope you find time to explore the full capabilities of your device including Galaxy AI, and we have provided a link to the full device manual to help you best align your device to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Continued glitches and issues.
on January 30, 2025
Posted by: Kimsha
Yet another update, yet more glitches and issues with the phone. Not worth it. Not a flagship product. Not what I'm looking for in top of the range product. Expect better.
Response from Samsung USBy R&R Team, January 31, 2025
Hey there Kimsha, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how valuable your phone is to you every day, and wanting the full functionality for the best possible experience. Without knowing the detailso f your experience, we have provided a link to the Samsung Support Team below. These experts can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the best phone.
on January 30, 2025
Posted by: Shaan
from Nj
Expertise:Expert
Verified Purchase:Yes
Excellent phone. Feels very premium. Loved the 100x zoom
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Hi Shaan, thank you for sharing your experience with your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with the feel, zoom, and overall usage of your new phone. We have shared links to a few resources to help you discover the full capabilities of your new device, align the settings to your preferences, and answer any questions that may arise about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the doe.
on January 30, 2025
Posted by: Jayjay
from Long Island NY
Expertise:Expert
Verified Purchase:Yes
Low quality with poor performance. Samsung phones always come up with strange issues
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, January 31, 2025
Hey Jayjay, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it can be to have a new device that is not meeting your expectations. We are always happy to help our customers troubleshoot any frustrations that you are experiencing, and have provided a link to the Samsung Support Team. These experts can gather all necessary information about your experience, and offer all troubleshooting options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 29, 2025
Posted by: Aloisia
from White Pine, TN
Expertise:Intermediate
Verified Purchase:Yes
Love my Galaxy S24 , I had the S23 which I traded...... for me there is no big difference between the two... reason I traded was the guarantied 7yr update......that was imported to me since I do a lot of banking on my phone, no I can keep this one that long.....
Phone calls a loud and clear, pictures are beautiful .... I am an older person and I don't care about AI function........
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2025
Hey there Aloisia, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy tohear that you are excited to be able to keep this phone for the next 7 years with peace of mind that your device will be protected and secure. We haev provided a link to the Samsung Support Team to offer additional assistance or answer any questions that you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product as every galaxy that i have owned.
on January 29, 2025
Posted by: Juan
Verified Purchase:Yes
Shopping for my phone was easy.
Arrive really fast now, I am enjoying my new phone.
Response from Samsung USBy R&R Team, January 30, 2025
Hi there Juan, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so thrilled to know you had such an excellent experience with your purchase and receipt of your new device, and that you are enjoying the features and capabilities. We hope you have found an opportunity during your day to explore the full features of Galaxy AI like Live Translate, Note Assist, and Generative Edit. We have shared links to the full device manual to help you with these features, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on January 29, 2025
Posted by: Ashton
from St. Augustine, FL
Expertise:Expert
Verified Purchase:Yes
Love this phone ans everything that comes with it. I'm able to multitask on here and i can keep evrything organized with my personal life tasks and work tasks as well.
Response from Samsung USBy R&R Team, February 5, 2025
Hi there Ashton, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the usage and capabilities of your new phone. We love that multi-tasking is working with ease, and that it is great for both personal and professional needs. Please, don't hesitate to reach out to us again anytime in the future with questions, or if you would like to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente producto
on January 29, 2025
Posted by: Cecyk
from Houston
Verified Purchase:Yes
Me encanta Samsung, tiene muchas ventajas, fue súper sencillo comprar online
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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