Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
3
Concerning inconsistencies but Galaxy Al is a high
on June 2, 2025
Posted by: Yenimar
[This review was collected as part of a promotion.] I had to replace my Galaxy S24 Ultra with another unit of the same model due to a battery issue. When comparing the camera across multiple Galaxy S24 Ultra devices, I noticed clear differences in image quality-especially in color vibrancy -even though all settings were identical
The camera performance was a major letdown, and for a flagship phone, I expected more consistency. In both units I've owned, overheating has also been a recurring problem, and battery life has not lived up to expectations
On the positive side, I've found Galaxy Al genuinely useful. Features like Circle to Search, live translation, and Al-assisted photo editing have helped improve my day-to-day use. I use my device mainly for social media, content creation, streaming, and occasional work, and the Al tools have added some helpful
On the positive side, I've found Galaxy Al genuinely useful. Features like Circle to Search, live translation, and Al-assisted photo editing have helped improve my day-to-day use. I use my device mainly for social media, content creation, streaming, and occasional work, and the Al tools have added some helpful
convenience in these areas
Overall, while I appreciate the innovation with Galaxy Al, the inconsistent hardware experience was disappointing for a high-end device
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Yenimar, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important your device is to you every day, and wanting to have the device operate as intended. We have provided links to articles below to help you with the temperature, battery life, and camera quality of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if these frustrations continue, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone overall!
on June 2, 2025
Posted by: JonazS
[This review was collected as part of a promotion.] I love my phone!
I play everyday with my son using cloud gaming, its awesome how easy you can pair a xbox controller.
At work, the best part its the Galaxy AI, everything gets easier.
You gotta love the camera, here in Hawaii, I can capture every moment.
I play everyday with my son using cloud gaming, its awesome how easy you can pair a xbox controller.
At work, the best part its the Galaxy AI, everything gets easier.
You gotta love the camera, here in Hawaii, I can capture every moment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone can performs very well.
on June 2, 2025
Posted by: Anselmo
[This review was collected as part of a promotion.] The phone performs very well with all its features including AI. AI provides ease in making day to day task easy to perform. Also, with the new UI 7, additional one hand use of the phone become possible.
This phone is highly recommended not only for day to day use but also for advance uses.
This phone is highly recommended not only for day to day use but also for advance uses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great display, battery life and gameplay is unmatc
on June 2, 2025
Posted by: ZabZab
[This review was collected as part of a promotion.] This phone is amazing. I am an adamant gamer and play higj requiring games and it handles them with ease. I love how comfortable it is to use and the graphics are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and durable phone
on June 2, 2025
Posted by: Cfdchief02
[This review was collected as part of a promotion.] I have the best phone. The Samsung S24 ultra. It is fast, gets awesome service when other phone don't have service, is very durable. I am a farmer and this phone take abuse every day and still ticking great. Surfing the Internet is fast. Has tons of memory, and yet to find anything that I can not do with it. I highly recommend this phone. I can't wait to get the S25
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I ever had
on June 2, 2025
Posted by: Carlito
[This review was collected as part of a promotion.] I like the galaxy AI features, I'm currently still learning all of them to incorporate them in my everyday tasks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always have bought Samsung phones
on June 2, 2025
Posted by: Playlacrosse
[This review was collected as part of a promotion.] Will you Samsung Stone because the quality and pictures are great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Is like my new best friend.
on June 2, 2025
Posted by: rdpretell76
[This review was collected as part of a promotion.] After a year using my S25 ultra, I have the problem that I don't want to change it. The Galaxy AI is like a new best friend.
Value
5
Written by a customer while visiting Samsung US