Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
3
Buggs on many apps.
on April 29, 2024
Posted by: Gysmesi
[This review was collected as part of a promotion.] I traded my s22 Ultra to s24 ultra.Expected a huge change but didnt happen.Its been a while since release day so the buggs should be fixed by now.I was more happy with my s22 Ultra to be honest.
Value
3
Response from Samsung USBy Social Commerce, April 30, 2024
Aloha Gysmesi,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be currently experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be currently experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Another great device
on April 29, 2024
Posted by: Mikek1
[This review was collected as part of a promotion.] This phone is a solid performer. I enjoy the battery life and performance of this phone. I use it for pictures and organizing my life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
good phone
on April 29, 2024
Posted by: J0SHVA
[This review was collected as part of a promotion.] i use my phone for mobile work and streaming tv. it does the job well. the galaxy ai is pretty handy as well. the picture quality is decent but the google pixle pitures are better, but the s24 ultra has better preformance which is why i chose it over other phones on the market.
its a good phone overall but i miss my note 20
its a good phone overall but i miss my note 20
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 29, 2024
Posted by: SandyC
[This review was collected as part of a promotion.] I love everything about this phone. I take alot of pictures and the AI functions are exciting. I can remove and replace objects in a photo. I like have the stylist that comes with it. The price is expensive and that's my only issue. The screen is vibrant and easy on the eyes. I love the AR studio. I wish I could change how the avatars move and wish they had available new songs for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and edits
on April 29, 2024
Posted by: Hyuneda
[This review was collected as part of a promotion.] The camera, as always have been, is great with high resolution and zoom capabilites. I love the AI feature in editing images allowing me to create amazing pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, extremely delicate
on April 29, 2024
Posted by: MamaSuz724
[This review was collected as part of a promotion.] It's a great phone, specs, speed, graphics and all but I've cracked the screen 4x since I've owned it and repair parts are ridiculously expensive so I will no longer buy these high priced new models. I don't really understand how Galaxy AI works or benefits me yet.
Value
3
Response from Samsung USBy Social Commerce, April 30, 2024
Hi there MamaSuz724,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at your favorite music festival, to dropping your brand-new phone and shattering the screen, to having it stolen from your gym bag, or to taking an unexpected dip in your neighbor's pool with your S24 Ultra in hand, are all covered under your Samsung Care+ plan. How amazing is that? Our partners at UbreakIfix are also available to assist you with your repair needs if you would prefer to make an appointment with them to get your display fixed. You can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone or tablet to its fullest extent throughout the day and night. Take a look at, "Galaxy AI features on the Galaxy S24 series" when you have some free time. This resource is packed with a wealth of information and videos to help you become better familiarized with all those new Galaxy AI features that you now have available at your fingertips. I have also linked a few other resources that you may find helpful in regard to getting more comfortable with your new features. Be sure to check those out as well when you have some free time! Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at your favorite music festival, to dropping your brand-new phone and shattering the screen, to having it stolen from your gym bag, or to taking an unexpected dip in your neighbor's pool with your S24 Ultra in hand, are all covered under your Samsung Care+ plan. How amazing is that? Our partners at UbreakIfix are also available to assist you with your repair needs if you would prefer to make an appointment with them to get your display fixed. You can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone or tablet to its fullest extent throughout the day and night. Take a look at, "Galaxy AI features on the Galaxy S24 series" when you have some free time. This resource is packed with a wealth of information and videos to help you become better familiarized with all those new Galaxy AI features that you now have available at your fingertips. I have also linked a few other resources that you may find helpful in regard to getting more comfortable with your new features. Be sure to check those out as well when you have some free time! Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
1
This product does not meet expectations
on April 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The colors of the screen are very opaque, it does not have the expected performance in video games. The camera is very inefficient. The only thing that works well is the circle search. The call translator does not work on all calls and in many aspects the s23 is superior.
Value
1
Response from Samsung USBy Social Commerce, April 30, 2024
Hi Joelstalin2105,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Without having more information available regarding your camera functionality and your experience with your other features while playing your video games as well as not being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. We are always more than happy to assist you in any way that we can! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Without having more information available regarding your camera functionality and your experience with your other features while playing your video games as well as not being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. We are always more than happy to assist you in any way that we can! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
AI features are great
on April 29, 2024
Posted by: Olafasola
[This review was collected as part of a promotion.] I love that I can call somebody in a different country and be able to communicate with in a different langueage thanks to the new Samsung's AI feature.
Value
5
Written by a customer while visiting Samsung US