Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: Erwinlee
Expertise:Intermediate
Verified Purchase:Yes
Good phone. I'd prefer the note series, but since it does have the stylus, usb c, and capable of wireless charging, it is a good phone. I had the z flip 3 5G but it was a bit small for my taste. I do miss the expandable memory but I don't think that's coming back anytime soon.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: M LP
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the Galaxy Note 20 Ultra. That phone was great, but it was time for a change. It's noticeably faster, and with four times as much storage (from 128GB to 512GB), it was hard to pass up. I still wish there was an option to add an SD card, but that's just me being nitpicky. The pen is also something I didn't want to give up as it's useful for working with documents and taking quick notes without even having to sign into the device for those random on the fly ideas.
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: K A S70
from ND
Expertise:Intermediate
Verified Purchase:Yes
I've never had an unlocked phone before, it seems to be missing things I previously used. The whole process went great.
Written by a customer while visiting Samsung US
Customer Rating
2
Simply not as good or useful as the Note 20 ...
on July 11, 2024
Posted by: bentl1
Expertise:Expert
What a HUGE disappointment! At best an extremely small performance boost while sacrificing some of the things wanted in an expensive phone. Firstly, at MANY have complained, why is this a left-handed phone? The S-pen is on the wrong side for 90% of ALL users! And here's a truly huge screwup ... NO ability to use a SD card! So the memory is extremely limited even after buying the most expensive model. What were thinking??? Why cripple the memory? If you travel & shoot 4K video, you'll run out of room really quick. That means you are then REQUIRED to bring a laptop to clear the tiny internal memory. Such a ridiculous mistake. Samsung took the phone that had the highest loyalty rates and deliberately killed some the things that are the most important.
Why would the do that? Clearly, they aren't listening to the people that buy the newest "Note" phone. Even changing the name was another example of not caring or listening to it's customer base. At CES inside the Samsung booth, I heard a constant stream of complaints from those very people who hated the left-handed design & lack of memory ... those people repeatedly told them that they wouldn't upgrade has a result. Samsung can't understand why sales are dropping for each new "Note" ... how about actually giving people what they want?????
Why would the do that? Clearly, they aren't listening to the people that buy the newest "Note" phone. Even changing the name was another example of not caring or listening to it's customer base. At CES inside the Samsung booth, I heard a constant stream of complaints from those very people who hated the left-handed design & lack of memory ... those people repeatedly told them that they wouldn't upgrade has a result. Samsung can't understand why sales are dropping for each new "Note" ... how about actually giving people what they want?????
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, July 18, 2024
Thank you for reaching out to us! We aim to provide our customers with exceptional service and products. We noticed that you are contacting us about your Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra offers an enhanced experience compared to its predecessor. It's like a newer and better version of the Note, with the Galaxy AI experience. You can overcome language barriers with Live Translate, capture more details in low light with Nightography Zoom, and search more efficiently using Circle to Search with Google. The S24 Ultra's camera has undergone significant improvements, including a 200MP main camera lens (compared to 12MP on the Note20), 4x optical-level zoom options (compared to 1x), and improved Space Zoom that magnifies images up to 100x (compared to 30x). Additionally, it still features a large 6.8” display and an embedded S Pen for note-taking. Feel free to let us know if you have any other concerns through Samsung Support. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
My ultra 24 is over heating when watching program on YouTube
Design
1
Response from Samsung USBy R&R Team, July 11, 2024
Thank you for reaching out to provide your feedback! We always aspire to provide the best service and products for our customers. We noticed that you are reaching out to us regarding your S24 Ultra. Samsung offers a 12-month limited warranty for manufacturer defects through our Samsung Care program. While your S24 Ultra may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, the device may temporarily generate heat on various occasions. There are several factors that may be causing this. Please refer to the link below to help troubleshoot what you are experiencing with your device. If this persists, then we recommend you reach out to us at Samsung Support for additional help. -Kelvin
samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
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samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
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Written by a customer while visiting Samsung US
Customer Rating
1
IS NOT ORANGE, is more a like a faded brown color.
on July 10, 2024
Posted by: Sergom
Verified Purchase:Yes
Is not ORANGE is more Like a beige tone colored. Very disappointed.
Features
2
Response from Samsung USBy R&R Team, July 10, 2024
Hello Sergom! Thank you for reaching out to us regarding your thoughts on the S24 Ultra. This phone is available in the following colors: Titanium Black, Titanium Yellow, Titanium Gray, Titanium Violet, Titanium Green, Titanium Blue, and Titanium Orange. While we understand that the orange shade may not be exactly what you were looking for, we believe the features of this device are noteworthy. For instance, the new ProVisual engine enhances the overall photography experience with features such as high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. Your feedback is valuable to us, and we always consider it as we work on making improvements in the future. If you have any other comments, questions, or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Vertiginouz
from Connecticut
Expertise:Expert
Verified Purchase:Yes
The best phone for power users. The flat screen makes a comeback, finally no glare on the sides of the screen in bright conditions like with overhead office lights! The flat screen is also much more useful for using the s pen. Samsung Dex allows me to plug into a big monitor, keyboard, and mouse with just one cable to allow me to use the phone as a desktop replacement for times when I don't need windows apps. The convenience of having all my files, photos, browser tabs, social media accounts on one device makes dex the hidden gem of samsung/android. Such a unique feature should be advertised more!
The only compromise in my opinion as an amateur photographer is that the sensor size of the 3x telephoto is too small. Make it 1/2.5 inch like the ultrawide and 5x, and then you have a winner that rivals the photography focused Chinese phones like the xiaomi 14 ultra, OPPO find x7 ultra, and vivo x100 ultra. The 3x is probably my most used focal length but has the smallest sensor size, so it doesn't work well or at all in low light
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alejandro
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
loved it amazing phone, so advanced, great camera, insane customization
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US